Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neha Chaudhary

Bangalore

Summary

16+ Years of experience in Merchandising, Buying, Operations, Business Development and Client Success. Have been a people manager for 12+ years and managed team of up to 70 members based out of different locations across India. Led for the overall Sales, Marketing and operations for an HR Tech Start up. Experience in setting up new teams and processes in partnership with global partners.


Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Senior Manager, Merchandising Operations

Lowe's India
06.2023 - Current
  • Leading the Enterprise Operational teams that work with Vendors , Merchants , Tech and Digital commerce team on Item Issues and support Item projects
  • Leader of leader for mix of Team Lead and Managers
  • Worked with tech and product teams on product roadmaps, enhancements on Vendor Applications
  • Co-led Initiatives at Lowe's - Vendor Performance process set up , Do-it- Herself '24 and '25, Synergy Showcase '24, Allocation Automation
  • Collaborated with cross functional teams on Vendor Projects - New Fines Implementation, PO GO, OTIF SOS Fines, Remedy Implementation and Governance

Head of Sales, Operations and Customer Success

BluElement Technologies
08.2020 - 02.2023
  • Established and cultivated business relationships with new or existing customers.
  • Met with clients, delivering presentations, and product and service features and signed 30+ clients to generate yearly revenue of $100,000 YoY.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Worked with cross-functional teams on product development from planning, requirement gathering, development, testing, deployment and performance measurement.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

Client Relationship Manager

Capgemini
07.2017 - 10.2018
  • Spearheaded implementation of unified customer data strategy in APAC region in collaboration with tech service provider Infosys.
  • Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management.
  • Managed Data Set up team of 100 across Bengaluru and Chennai.
  • Headed system migration project across 10+ APAC countries.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with delivery team and leveraging productive and open client communications.

Buyer - Call It Spring

Apparel Group
01.2016 - 08.2016
  • Responsible for managing growth and sales of accessories categories for all CIS stores in UAE.
  • Work on Assortment & OTB Plan every season for Buying and manage it through the season.
  • Keep abreast with seasonal trends and use this learning in Buying.
  • Added focus on retail events like Ramadan, Eid, Diwali, Mother's Day, Back to School and Holidays to have specific capsule product launches and related Marketing.
  • Conduct regular Competitor Analysis to map pricing buckets and trends.
  • Increased category contribution of accessories by 10% and sales by 20% in 6 months.
  • Plan ATL & BTL Marketing Campaigns with Marketing team to maximize visibility.
  • Conduct Product and Trends Training for Store employees to impart confidence and create excitement for the collection.

Buyer - BHS

Al Maya Group
11.2014 - 11.2015
  • Plan shipment drops to regulate new merchandise in 9 stores across Dubai and ease warehouse with capacity planning.
  • Work closely with Merchandisers, Visual Merchandisers, Marketing and Logistics, Area and Store Managers, Finance and Brand Principals.
  • Stock planning and in-season management to ensure healthy stock turn.
  • Travel to UK for brand meetings, upcoming season launch and work with principal buyers to understand season store.
  • Create yearly sales forecast as per store and categories and work with store teams to achieve monthly targets.
  • Working with VM team to ensure brand guidelines are followed and store visits to ensure implementation.

Team Leader to Senior Team Leader

Target India
04.2011 - 11.2013
  • Lead a highly competitive team in Product and Content management for Digital and Stores Merchandising.
  • Item Data Strategy for Assortments in line with Business, Site Merch and Product Taxonomy health for Hardlines and Home.
  • Drive strong partnership with teams in US and Vendors across the globe for timely product launch.
  • Responsible for Item Accuracy of item attributes and data on Target Websites for Best Guest Experience.
  • Led transition of Target Canada presentation team at Target India HO and set up a team of 15 team members to support Target Canada Launch.
  • Building, coaching, and mentoring a strong team to achieve individual team and company goals.
  • Providing insightful, motivating, and constructive feedback to all team members while also working with senior leadership and peers across pyramids to negotiate and remove execution related barriers for the teams.

Executive to Process Lead

Tesco
07.2007 - 10.2010
  • Secured highest reciprocal deal with suppliers to facilitate year end provisions which summed up to £9 million.
  • Researched all invoices that were past due and recovered over £ 100K from vendors.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Worked with warehouse team to track deliveries and ensure invoices from vendors are accurate.

Education

Certification: Advanced Program in Supply Chain Management -

IIMC - Distance Learning
01.2012 - 01.2013

Bachelors of Commerce - Financial Accounting And Computer Science

Bishop Cottons Women Christian College
06.2004 - 07.2007

Skills

  • Vendor Management
  • Operations Management
  • Business development and marketing
  • Cross-functional collaboration
  • Talent Development - IC and People leaders
  • Customer Relationship Management

Timeline

Senior Manager, Merchandising Operations

Lowe's India
06.2023 - Current

Head of Sales, Operations and Customer Success

BluElement Technologies
08.2020 - 02.2023

Client Relationship Manager

Capgemini
07.2017 - 10.2018

Buyer - Call It Spring

Apparel Group
01.2016 - 08.2016

Buyer - BHS

Al Maya Group
11.2014 - 11.2015

Certification: Advanced Program in Supply Chain Management -

IIMC - Distance Learning
01.2012 - 01.2013

Team Leader to Senior Team Leader

Target India
04.2011 - 11.2013

Executive to Process Lead

Tesco
07.2007 - 10.2010

Bachelors of Commerce - Financial Accounting And Computer Science

Bishop Cottons Women Christian College
06.2004 - 07.2007

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Neha Chaudhary