NEHA CHAUHAN
Client Relationship Manager
London,United Kingdom
Summary
Goal oriented client relationship manager with 10+ years of experience focusing on client retention and customer service with 70 % retention rate. Received 90% favourable reviews from customers. An enthusiastic business development manager with 2+ years of experience, helping businesses to meet over 40% sales on monthly basis, driven by KPIs. Led and supported teams with marketing ideas and promotional solutions. Personable client relationship manager offering 13+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Team Leader
London
08.2021 - Current
- Lead, motivate and provide strategic direction to a multidisciplinary team of 17 staff within the largest division of this British consumer co-operative; deliver seamless operations across retail sales and cash transactions
- Aid strategic decision-making having prepared and presented daily sales reports
- Work History
- Exceeded sales targets by 10% and grew product up-selling revenue by 5% while driving customer acquisition and retention through high-impact CRM strategies
- Tactfully and diplomatically resolved customer complaints; mitigated future concerns having delivered insight-based complaint handling strategies
- Championed innovation and creativity across all aspects store visual propositions while advising on solutions to maximise space utilisation
- Proven experience of managing retails sales and setting up KPI’s along with the team members and successfully meeting the sales targets
- Used innovative and creative ideas to enhance solutions
- Demonstrated ability of effective leadership towards team by ensuring task based results are delivered, also love to work individually as and when required
- Ability to lead conversation and drive positive outcomes
- Strong work ethics and code of conduct, possesses a ‘can do’ attitude and works with proactive and positive mindset towards achieving goals and finishing tasks on time.
Business Development Manager
Aayasa Steel Company Retail
12.2019 - 06.2021
- Leverage market insights and customer relationships to define and embed procedures to improve success rates for new business acquisition and development within this leading stainless-steel manufacturer
- Work History
- Built, maintained, and nurtured strong customer relationships in support of business development
- Ability to work collaboratively with team members as well as individually on goals and target completion
- Facilitated the timely completion of ad-hoc administration, including invoicing data and sales report using Ms Office Suite
- Ability to build positive relationships by collaborating across the organization’s internal and external stakeholders using strong communication skills
- Delivered sales valued at £70000 having identified, negotiated with, and secured new clients
- Completed and reported on business and market analytics and measured KPIs with good summarisation techniques.
Celebrity Operations Manager
Do It Talent Ventures
07.2019 - 11.2019
- Played a key role ensuring seamless shoots and events on behalf of this visionary talent agency; utilised people management skills to engage with celebrities, event stakeholders, and sponsors
- Work History
- Meticulously analysed contracts with sponsors and third parties to ensure robust payment clauses and transparent policies are adhered to and maintained
- Minimised operating expenses (OPEX) in line with strict budgetary controls through efficient daily operations
- Identified and exploited partnership opportunities at events while generating new leads via networking.
Customer Relationship Manager
Jet Airways
10.2006 - 06.2019
- Led service-driven teams delivering memorable journeys (to 1M customers) in alignment with world-class standards
- Articulated pre-flight briefings to provide clear expectations; championed knowledge sharing between flight / cabin crew and ground operations
- Work History
- Proactively overcame operational concerns; efficiently managed and allocated resources
- Championed effective leadership having trained and coached inflight team members
- Awarded for ‘Excellent Customer Service’ (2016) and named ‘Best Performer in Customer Service’ (2017)
- Demonstrated effective time management skills while performing tasks, with great numeracy skills
- Great ability to Identify potential risks, monitor usage, and act as primary point of escalation for client issues and maintain high end client relations
- Gained invaluable experience in identifying new potential opportunities and new customers in the market
- Exceeded in-flight duty-free sales target by 10% monthly for 10 consecutive years.
Education
Master of Business Administration (MBA) - Digital Innovation
Brunel University
09.2020 - 01.2021
Bachelor of Commerce (BCom) - undefined
Mumbai University
06.2003 - 01.2005
Skills
- Written and verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and making sales reports.
- Documented and resolved customer complaints and incidents which led to achieving customer satisfaction with a positive feedback rate of 90%.
- Supervised team of 10 staff members for tasks completion by offering world class customer service for over one million customers
Certification
- Best Customer Service, Jet Airways
Timeline
Team Leader
08.2021 - Current
Master of Business Administration (MBA) - Digital Innovation
Brunel University
09.2020 - 01.2021
Business Development Manager
Aayasa Steel Company Retail
12.2019 - 06.2021
Celebrity Operations Manager
Do It Talent Ventures
07.2019 - 11.2019
- Loyal Employer, Jet Airways
08-2018
- Best Customer Service, Jet Airways
10-2016
Customer Relationship Manager
Jet Airways
10.2006 - 06.2019
Bachelor of Commerce (BCom) - undefined
Mumbai University
06.2003 - 01.2005
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Sara ErfanianSara Erfanian
Dental Nurse and marketing communication specialist at Sussex Implant Centre and Advanced DentistryDental Nurse and marketing communication specialist at Sussex Implant Centre and Advanced Dentistry