Neha Chavan
Retail/Floor Manager
Mumbai
Summary
Proven Business Development Manager with a track record of driving 20-30% YOY growth at Lemon Salons. Excelled in team handling and revenue generation, managing high footfall, and ensuring customer satisfaction. Awarded best manager at Harsha and Rakesh Salon for outstanding performance and sales. Skilled in operations and inventory management, adept at fostering team stability and performance.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Lemon Salons
11.2023 - 12.2024
- Handled a team of 25 people, ensuring smooth function on floor with a footfall of approx 80 clients per day.
- Conducting groups and one on one training on personal grooming, newly introduced products and personality development (behaviour and language) for the support staff, hair stylist, beauty therapist as well as freshers in management team.
- Managed inventory - lower to higher value consumable and retail products (timely check ins and check outs, fifo, tracking availability/ requirements)
- Handled customer from around the world. Ensuring customer satisfaction, building repo, cross selling, upgrading and retaining.
- Business growth - Managed to achieved 20 to 30 percent YOY growth every month.
Business Development Manager
Harsha and Rakesh Salon and Academy
04.2021 - 11.2023
- With HNR I got an opportunity to handle an outlet with a target of 30 lacs in off season - 40 lacs in season, where I managed to take this outlet on 40 lacs off season sale - 50 lacs season sale.
- Managed to handle a footfall of approx 100 clients per day, with a challenge of having small area.
- Improved team performance by bringing the stability within the team.
- Won an award as a best manager out of all the managers in 10 chains of salons, along with highest product sale award.
Sr. Sales Executive
Enrich Salons
03.2019 - 03.2021
- Handled billing counter, timely tallying the amount.
- Monthly and weekly audits of consumable and retail products.
- Most of the backend work provided by the seniors and floor managers.
Customer Retention Agent
Tech Mahindra
10.2016 - 07.2017
- Served UK customers in inbound calling process.
- Retaining customer who called with an intention of cancelling their plans with our brand.
- Helped them understand the brand benefits and providing them with the best suitable plan that would suffice their needs.
- Upgrading customer along with the retention.
Education
HSC - Art Education
St. Mary’s English High School.
Mumbai 03.2014
Skills
Revenue Generation
Timeline
Business Development Manager
Lemon Salons
11.2023 - 12.2024
Business Development Manager
Harsha and Rakesh Salon and Academy
04.2021 - 11.2023
Sr. Sales Executive
Enrich Salons
03.2019 - 03.2021
Customer Retention Agent
Tech Mahindra
10.2016 - 07.2017
HSC - Art Education
St. Mary’s English High School.
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