Traveling
Neha Chawla
Assistant Manager - Quality
Ahmedabad
Summary
Motivated Assistant Quality Manager with 10 years of experience, seeking an opportunity to utilize my skills and experience to benefit the right organization. Proven leader with the ability to motivate people to meet objectives, exceed expectations and deliver results. To obtain a continuous improvement management position focused on quality and continuous improvement initiatives that will utilize my education, supervisory experience, Six Sigma knowledge, and diverse technical background.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
ASSISTANT MANAGER - QUALITY AUDIT
Vedantu Innovations Pvt. Ltd
Bangalore
05.2020 - 12.2021
- Undertook workload planning and wage controls to track progress and identify efficiencies
- Briefed team on promotional changes and upselling strategies through meetings and notice board communications
- Provided comprehensive diary and scheduling management for clients, senior management and executives
- Created framework to track production performance with, including quality, cost and turnaround times
- Worked with internal and external stakeholders to resolve quality issues without compromising quality and safety standards
- Classified and supervised training requirements for new and junior employees to guarantee updated standards
- Manage team of 27 Analysts that monitor performance for efficiency and effectiveness.
- Led quality audits while carrying out product and process testing to improve quality standards, reduce wastage and drive profitability
- Monitored and reported on quality-related key performance indicators including scrap monitoring, rework levels and parts per million (PPM) figures.
- Responsible for various aspects including Training Need Analysis, Functional, Process, Root Cause Analysis, SWOT Analysis, etc. and attending all internal and external calls including Calibration sessions, review and quality calls.
- Develops and implements a quality system, ensuring both compliance to high standards and a quality focused workforce, including the design and management of basic policies, programs, standards and methodologies for the assurance of quality production. Sets standards of performance for quality and measures progress. Analyzes progress and takes corrective action. Implements Lean Six Sigma processes wherever possible.
SENIOR QUALITY ANALYST
Great Learning
Gurgaon
12.2020 - 11.2021
- Responsible to provide feedbacks to team leaders and managers for better team management
- Responsible for preparing internal and external quality reports for the management
- Responsible to design and monitor calls according to quality standards and format.
- Responsible for monitoring and analyzing processes and/or product outputs, identifying systemic problems and opportunity areas, providing data and direction to the site(s), and work with team members to drive process improvements to work toward zero-defect quality performance.
- Manage team of 14 Analysts that monitor performance for efficiency and effectiveness.
- Designed, implemented, integrated and maintained QMS for all manufacturing processes.
- Conducted workshops, educating employees on their impact in the quality control process.
SENIOR QUALITY ANALYST
Industrial Corporation
Ahmedabad
07.2018 - 12.2020
- Responsible to design and monitor calls according to quality standards and format
- Analyzing the result and finding the performance bottlenecks.
- Manage and drive bottom line improvements in Quality performance in line with business objectives.
- Review quality control test results, documenting and distributing interpretation and feedback to relevant parties.
QUALITY ANALYST
Industrial Corporation
Ahmedabad
04.2016 - 07.2018
- Responsible for preparing internal and external quality reports for the management
- Responsible for designing calls and monitoring calls
- Responsible for preparing internal and external quality reports for the management.
SENIOR PRODUCT CONSULTANT
Industrial Corporation
Ahmedabad
08.2013 - 04.2016
- Responsible for establishing sales objective by forecasting and developing annual sales quota for regions and territories product wise Travelling to potential customers and establishing new, and maintaining existing relationships with the customers globally.
- Proactively own and manage high-touch customer relationships.
- Provide single point of contact for customer issues
- Ensure customer service level agreements (SLA)
- Analysis & Consultation
- Research and resolve client issues using CRM systems
- Make proactive client calls to ensure client satisfaction, issue resolution, and client retention.
- Provide business training on existing products as well as training on product changes. Provide subject matter expertise and consultation for product management
PRODUCT CONSULTANT
Industrial Corporation
Ahmedabad
09.2011 - 08.2013
- Managed and maintained client relationships through best practice and implementing retention initiatives to strengthen relationships.
- Collaborated closely with departments to build effective strategies that ensured client satisfaction.
- Provide product development and project management consultative services to assigned business areas.
- Work closely with clients and our product management teams to design and implement new functionalities.
- Develop business case and defines value proposition for new product development proposals.
Education
Bachelor of Arts - ECONOMICS
St. Xavier's College
06.2005 - 04.2008
Skills
Quality and safetyAudits Internal qualitySystem auditQuality and training auditsAmeyoLSQLeadershipCritical AnalysisRoot Cause AnalysisMicrosoft Office
Certification
Lean Six Sigma Green Belt Certified
Interests
Trekking & Hiking
Timeline
Lean Six Sigma Green Belt Certified
07-2022
SENIOR QUALITY ANALYST
Great Learning
12.2020 - 11.2021
ASSISTANT MANAGER - QUALITY AUDIT
Vedantu Innovations Pvt. Ltd
05.2020 - 12.2021
SENIOR QUALITY ANALYST
Industrial Corporation
07.2018 - 12.2020
QUALITY ANALYST
Industrial Corporation
04.2016 - 07.2018
SENIOR PRODUCT CONSULTANT
Industrial Corporation
08.2013 - 04.2016
PRODUCT CONSULTANT
Industrial Corporation
09.2011 - 08.2013
Bachelor of Arts - ECONOMICS
St. Xavier's College
06.2005 - 04.2008