Neha Chhabra

Strategic planning – Aligning IT initiatives with business goals to enhance efficiency

• Managed development and implementation of IT strategic plan, aligning with corporate growth objectives. Upgraded infrastructure across 2 Data Centers and 12 countries, adopted cloud services, impacting 4000+ employees, and saving 15% in annual IT operational costs.

Digital Transformation

• Transitioned infrastructure service delivery from in-house to vendor-based model, expanding coverage to 12 countries with 24x7 availability. Boosted CSAT from 60% to 85% in 6 months.

Team Leadership – Building high performance teams and fostering collaboration

• Built the regional IT team from scratch and expanded from a single contributor to a team of 5 direct and 14 indirect reportees (~20 FTEs) in a span of three years.
• Effectively led and coached team members, resulting in faster cross-functional delivery to users and stakeholders.

Vendor management

• Managed relationships with 15 vendors across applications and infrastructure. Implemented global contracts, streamlined procurement, reducing costs by 15%.
• Efficient vendor management through skilled negotiation, sourcing, and performance evaluation.

Cyber Security - Ensuring robust protection against evolving threats

• Implemented the cyber security program across 2 DCs and 12 countries, that enhanced the cyber security hygiene from grade ‘F (extremely poor)’ to ‘B (very good)’.
• Led a team of 15 resources to assess and remediate vulnerabilities, deploy central solutions (ZScaler, Crowdstrike and Rapid7),
• Executed various protocols to strengthen perimeter and internal infra security
• Budgeted for three years forecast and monitored the cost of the program of 1 M USD across the division.

Others

• Responsible for rolling out large-scale divisional projects,BI reporting, CRM (Dynamics365), ServiceNow, and HR Performance Management tool (Dynamics 365 & Teamflect)
• Successfully led IT integration for two pillar countries as part of Post-Merger Integration and IT divesting activities
• Drove ITSM process improvement with Problem management, Change management and Knowledge Mgmt.
• Owned information security frameworks, information security policies, IT BCP and DR, in-line with security standards and procedures.
• Executed Cloud-based (Azure) IT infrastructure strategy for key portfolio of business and SOC applications

• Worked in IT Advisory within Government & Public Advisory practice, liaised with the client on Bid Management, Project Management, Data Centre Strategy formulation
• Involved in project management activities for Data Centre planning and implementation and business case for migration from Co-Lo to Cloud Service Provider model
• Prepared business and technology proposals on Green Data Centers, Edge Data Centers and Fog Computing
• Integrally involved in bid management activities for selection of technology partner in implementing intelligence solutions for a leading G&PS client

• Responsible for ~25 Million INR advisory engagement management including profitability, resourcing, delivery, receivables and quality
• Work with senior business leaders like CEO, MD, Promoters, CFO, CIO to provide technology enabled business transformation solutions
• Lead multiple IT strategy and IT roadmap projects for clients across industries – Retail, Pharma and Lifesciences, Energy, Finance
• Managing end to end solutions from product evaluation, sourcing and PMO of implementation for complex programs 2/4
• Manage engagement delivery and quality, practice development, business development, people management
• Participated in the business development activities such as creation of PoVs, Proposals and led end-to-end project delivery right from project creation till closure which involves the financial aspects such as invoicing, price negotiations, internal costing & resourcing
• Project managed software implementation at client's organization using agile methodologies and delivered outcomes as per the agreed scope, timeline and budget.

• Led the integration of application and web interface for the pateint - doctor platform
• Managed, strategised & gathered requirements also worked in coordination with the application developers
• Demonstrated project management capabilities of ensuring timely completion of tasks
• Attained investors and potential users (hospitals, doctors) to help grow the ecosystem.

• Worked in coordination with senior partners and CxOs in international markets
• Successfully led a team of 5+ to deliver quality client deliverables
• Provided strong support in the business development initiatives at strategic level, contributed in new project wins and execution for projects in Technology, Strategy & Architecture Consulting within Deloitte
• Liaised with the Leadership Team and Service Line Heads for various strategic initiatives, including Innovation, Strategic Planning Updates & New Solutions Strategy
• Played a key role in establishing value and drove revenue growth across global teams
• Handled multiple projects around IT Sourcing, Data Center Strategy, Data Center
• Migration Strategy for clients across industries – B&FS, Retail, CPG, NPOs Attained partner level awareness of business & knowledge management issues and presented solutions in senior level client interactions.

• Administrator for server, storage and backup solutions for a prestigious government of India client

• Successfully developed proposals in response in response to RFP and won new contracts from government and private sector clients.
• Worked as EMC storage products support engineer