Neha Dangi
Assistant Manager
Indore
Summary
Dynamic professional with extensive experience in operations management and team leadership, notably at Teleperformance India. Excelled in enhancing customer satisfaction and operational efficiency through innovative process improvements and effective employee mentoring. Skilled in Microsoft Office and adaptability, achieving significant advancements in CRM operations and employee performance evaluations. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Teleperformance India
Indore, India
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations and handled over 80 consultants.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Team Leader - CRM Operations
Teleperformance India
Indore, India
12.2022 - 07.2024
- Championed a customer-centric approach within the team consisting of 40 members, driving continuous improvement efforts in service delivery
- Collaborated with other departments to develop streamlined processes for seamless customer interactions.
- Improved CRM operations efficiency by streamlining processes and implementing new technologies.
- Liaised with upper management regularly regarding progress updates on key projects as well as any challenges encountered.
- Spearheaded process improvements initiatives aimed at enhancing overall customer experience within CRM operations.
- Oversaw daily operations, monitoring team activities to ensure adherence to company policies and procedures.
- Led successful implementation of new CRM systems, contributing to improved operational efficiency.
Technical Support Executive
Xiaomi
Indore, India
09.2021 - 11.2022
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times and handling over 150 tickets.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Sales Coordinator
ICICI Bank
Indore
10.2018 - 09.2022
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Senior Customer Service Representative
DU International
Indore
08.2015 - 04.2017
- Mentored junior team members as well handling over 100 tickets, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Back Office Executive
Sai Sarvottam Insurance Pvt Ltd
Indore
09.2013 - 02.2015
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
Education
Bachelor of Science -
CV Raman University
Indore 01.2013 - 01.2016
Skills
Operations management
Team leadership
Employee performance evaluations
Task delegation
Adaptability and flexibility
Employee performance evaluation
MS office
Microsoft office expertise
Performance evaluation
Timeline
Assistant Manager
Teleperformance India
08.2024 - Current
Team Leader - CRM Operations
Teleperformance India
12.2022 - 07.2024
Technical Support Executive
Xiaomi
09.2021 - 11.2022
Sales Coordinator
ICICI Bank
10.2018 - 09.2022
Senior Customer Service Representative
DU International
08.2015 - 04.2017
Back Office Executive
Sai Sarvottam Insurance Pvt Ltd
09.2013 - 02.2015
Bachelor of Science -
CV Raman University
01.2013 - 01.2016