Summary
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Work Availability
Languages
Timeline
SELECTED GROWTH INITIATIVES
Overview
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Neha Dasgupta

Neha Dasgupta

Business Development Manager- Sales , Operations and Marketing
Guwahati

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Work History

Team Lead – Inside Sales & Growth Strategy

Livspace
07.2022 - Current
  • Proficiency in marketing automation platforms (e.g., HubSpot) and CRM systems (e.g., Salesforce).
  • Strong analytical skills with experience in building and interpreting marketing reports and dashboards.
  • Excellent problem-solving skills and attention to detail.
    Strong desire to learn about CRM and marketing automation systems.
  • Self-motivated and extremely resourceful in driving projects forward.
  • Ability and flexibility to work in a fast-paced startup environment, managing requests requiring a quick turnaround.
  • Initiated cross-functional growth sprints with Product/Marketing, driving pilot projects into city-wide rollouts.
  • Launched dashboards enabling real-time sales performance insights for 14-member team.
  • Expanded high-converting lead workflows across Tier-1 markets (Bangalore , Mumbai, Hyderabad, Chennai, Pune).
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Generated Management Information System (MIS) reports on a daily, weekly, and monthly basis to track team productivity and devised action plans to address areas of improvement.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Relationship Manager

NoBroker
Bangaluru
07.2021 - 06.2022
  • Improved property match accuracy by revamping user journey and lead segmentation.
  • Upsold premium services, increasing revenue per user and boosting monthly retention KPIs.
  • Handled onboarding and escalations, directly contributing to higher NPS and adoption rates.
  • Managed approximately 50 Real estate Properties with 40+ incoming calls, emails and faxes per day from customers.'

Senior Executive – Expedia NA Process

Startek
12.2019 - 08.2020
  • Delivered frontline CX support, earning commendations for resolution efficiency.
  • Developed hands-on CRM + GDS (Amadeus/Sabre) proficiency in fast-paced service environment.
  • Approximate 15 Trip booking everyday and escalation handling with Airline for Update , cancellation or refund.

Education

Bachelor of Science - Computer Science & Information Systems

Vinayaka Research Mission University
Gangtok, India
04.2012 - 01.2017

Associate of Science - Science

Netaji Vidyapith High Secondary School
Guwahati
01.2010 - 01.2012

Skills

Growth Marketing Strategy

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Certification

Salesforce CRM, Amadeus/Sabre

Accomplishments

  • Supervised team of 17 staff members.
  • Achieved hightest booking of 4.2% on 3432 Els by minimizing communication gap between designer and client with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Additional Information

Between 2012 and 2020, I experienced a significant personal and financial challenge that impacted my academic journey. I began my B.Tech in Computer Science at Lovely Professional University in 2012, but in 2015, after completing my third year, I was involved in a severe accident that left me bedridden for two years with partial paralysis.

In 2017, though determined to resume my studies, I faced financial constraints that made it difficult to pay the accumulated academic fees and backlog exam charges. As a result, I made the responsible decision to step away, prioritizing my family's financial stability.

In 2019, I began working professionally, and in 2020, I re-enrolled in college to complete my graduation while simultaneously working night shifts in an international process (Expedia NA) to support myself. This period helped me develop strong time management, discipline, and perseverance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)

Timeline

Team Lead – Inside Sales & Growth Strategy

Livspace
07.2022 - Current

Relationship Manager

NoBroker
07.2021 - 06.2022

Senior Executive – Expedia NA Process

Startek
12.2019 - 08.2020

Bachelor of Science - Computer Science & Information Systems

Vinayaka Research Mission University
04.2012 - 01.2017

Associate of Science - Science

Netaji Vidyapith High Secondary School
01.2010 - 01.2012

SELECTED GROWTH INITIATIVES

  • On-Site Consultation Experiment
  • Collaborated with Marketing to integrate on-site consultation with design calls → boosted conversion rates and scaled across Tier-1 cities.
  • Budget-Utilization Targeting (BU Allocation)
  • Introduced scope vs. budget-based targeting logic → improved SQL conversion from 10% to 15%, shortening sales cycles.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
5
5
Certificates
Neha DasguptaBusiness Development Manager- Sales , Operations and Marketing