MS Office
Neha Deol
Associate Manager Operations
Noida
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Associate Manager Operations
Tech Mahindra Ltd
Noida
05.2023 - Current
- Promoted to Associate Manager in May 2023.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Streamlined processes for increased efficiency and cost savings within department.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within Operations.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Team Leader
Tech Mahindra Limited
Noida
01.2022 - 05.2023
- Tech Lead since 1st Feb 2022 after promotion.
- Joined as Associate in July 2018 and got promoted to Subject Matter Expert in April 2019 in Service Management Process of AT&T Project for 2 .5 Years for AT&T business clients having issues with network Connectivity.
- Roles and Responsibilities handled: Day to day reporting to all Stakeholders and delivering SLA's and OLA's.
- Weekly and Monthly Reviews of Project with Stakeholders.
- Supported Project Manager in setting up new process with in AT&T Project.
- Handled Pilot Team for New Processes and was part of Initial Project Establishment Team.
- Administrating or architect technology components that enable service Acting as technical escalation point for service offering Coordinating efforts, incidents, or resolving technical problems Tracking component items that make up service offering Escalating issues to vendor if required.
- Remote Troubleshooting with Escalated Business customers to ensure service restoration.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Optimized resource allocation to maximize overall team output while minimizing costs.
AR Executive
Porteck India Info services Private Limited
10.2017 - 03.2018
- Worked as AR callers on behalf of USA Physicians and Hospital
- Processing their insurance claims and availing Authorizations from USA Insurance companies.
HR and Administration Executive
Meavricks Group
09.2016 - 08.2017
- Maintaining day to day activities and office administration
- Personal Records Maintenance and Joining documents
- Assisting the Accounts department for making the Salaries of Employees
- Handling Tour and Travelling Expenses of Marketing Personnel
- Responsible for Monthly Expenses and handling all banking transactions.
Accounts Executive
Shri Ganesh Agro Traders Raipur
04.2015 - 08.2016
- Maintaining Data entries in ERP System and preparing invoices
- Preparing accounts payable cheque and processing same through net transfers
- Reconciliation of payments and monitor accounts to ensure payments are made up to date and resolve any discrepancies
- Handled petty cash accounts of Branches.
- Managed major accounts portfolio worth Crores.
- Increased client satisfaction by effectively managing accounts receivable and payable processes
Education
MBA - Finance And HR
STEP-HBTI
Kanpur 08.2011 - 07.2013
BBA - Business Management
College of Professional Education
Meerut 08.2008 - 06.2011
Skills
Project Management
Operations Management
Workload Management
Problem-Solving
Multitasking Abilities
Performance reviewing
Schedule Management
Succession Planning
Employee Performance Evaluations
Product and service knowledge
Process Improvement
Customer Relationship Management (CRM)
Accomplishments
- Supervised team 40 staff members.
- In 5 years tenure in Tech Mahindra got 3 promotions.
- Streamlined and Established 5 different Projects successfully during my tenure.
- Won awards for Delivering Exceptional Customer Service.
Personal Information
- Father's Name: Mr Subhash
- Date of Birth: 05/18/91
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Training
Jubilant Lifesciences Ltd, INVENTORY MANAGEMENT SYSTEM
Disclaimer
I hereby declare that the above mentioned information is genuine to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Software
SNOW
ERP
Velocloud
Timeline
Associate Manager Operations
Tech Mahindra Ltd
05.2023 - Current
Team Leader
Tech Mahindra Limited
01.2022 - 05.2023
AR Executive
Porteck India Info services Private Limited
10.2017 - 03.2018
HR and Administration Executive
Meavricks Group
09.2016 - 08.2017
Accounts Executive
Shri Ganesh Agro Traders Raipur
04.2015 - 08.2016
MBA - Finance And HR
STEP-HBTI
08.2011 - 07.2013
BBA - Business Management
College of Professional Education
08.2008 - 06.2011