Neha Deol
Noida
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
8
8
years of professional experience
Work History
Business Consultant
Tech Mahindra Business Process
08.2024 - Current
- Conducted comprehensive market research to identify industry trends and business opportunities.
- Collaborated with IT teams to drive digital transformation initiatives.
- Implemented process improvement initiatives to enhance operational efficiency.
- Developed and presented business plans for clients to assist in the decision-making process.
- Organized client meetings to provide project updates.
- Collaborated with cross-functional teams to ensure successful project execution.
- Designed and implemented performance measurement systems to monitor progress.
Associate Manager Operations
Tech Mahindra Business Process Services
05.2023 - Current
- Promoted to Associate Manager in May 2023.
- Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement.
- Developed comprehensive documentation to support the implementation of new service management tools and processes.
- Drives incident management, monitoring, tracking, and ensuring that SLAs are met.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Data-Driven Performance Review.
- Onboarding and training.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Multitasking, but maintaining strict deadlines, ensuring optimal resource allocation.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
Team Leader
Tech Mahindra Business Process Services
01.2021 - 05.2023
- Examined metrics and prepared IT project progress reports.
- Facilitated communications between technical teams during major outages or disruptions.
- Conducted post-incident reviews to assess effectiveness of incident management processes.
- Tracked key performance indicators related to incident management activities.
- Led workshops on ITIL methodology and best practices to improve internal knowledge and application within the organization.
- Remote troubleshooting with escalated business customers to ensure service restoration.
- Enhanced team productivity by implementing efficient work processes, and regularly reviewing performance metrics.
- Optimized resource allocation to maximize overall team output while minimizing costs.
Subject Matter Expert
Tech Mahindra Business Services
07.2018 - 01.2021
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
AR Executive
Porteck India Info services Private Limited
10.2017 - 03.2018
- Worked as AR callers on behalf of USA Physicians and Hospital
- Processing their insurance claims and availing Authorizations from USA Insurance companies.
Education
MBA - Finance And HR
STEP-HBTI
Kanpur07.2013
BBA - Business Management
College of Professional Education
Meerut08.2011
Skills
- Incident management
- Service level agreement management
- Process improvement
- Documentation management
- Client satisfaction
- Data analysis
- Service management
- ServiceNow experience
- ITIL methodology
- Team leadership
- Project management
- Problem resolution
Accomplishments
- Supervised team 40 staff members.
- In 5 years tenure in Tech Mahindra got 3 promotions.
- Streamlined and Established 5 different Projects successfully during my tenure.
- Won awards for Delivering Exceptional Customer Service.
- ACE Award and Guru The People Manager.
Training and Certifications
Jubilant Lifesciences Ltd, INVENTORY MANAGEMENT SYSTEM
PMP Certified.
Power BI Trained.
Disclaimer
I hereby declare that the above mentioned information is genuine to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Software & Tools
MS Office
Personal Information
Skills
Timeline
Business Consultant
Tech Mahindra Business Process
08.2024 - Current
Associate Manager Operations
Tech Mahindra Business Process Services
05.2023 - Current
Team Leader
Tech Mahindra Business Process Services
01.2021 - 05.2023
Subject Matter Expert
Tech Mahindra Business Services
07.2018 - 01.2021
AR Executive
Porteck India Info services Private Limited
10.2017 - 03.2018
MBA - Finance And HR
STEP-HBTI
BBA - Business Management
College of Professional Education
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