Neha Dinesh Raut
Nagpur
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me to achieve personal as well as organization goals.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Service Desk Analyst
HCL
01.2022 - 07.2023
- Company Overview: World Bank Group (WBG) Project
- Incident Manager Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
- Remediate deviation of a process for its particular division/department/school.
- Responsible for communicating with the Incident Process Owner.
- Point of contact for all Major Incidents.
- Active Directory – Users and Computers: User Account validation, Account Unlock and Password Reset.
- Managing AD Groups Membership.
- Group Creation and Deploying access in Share Network Folders.
- Organizational Unit (OU) Movement of User and Computer.
- Managing Remote Desktop Access.
- Managing End User Microsoft License.
- Verification and Correction in Attribute Editor MS Exchange: Managing Shared Mailbox Delegation and Distribution List Membership, Distribution List Creation and Modification.
- Shared Mailbox Creation and Owner Change, Device Removal and Enterprise Wipe, User Primary SMTP Email Address Change, Name change and Phone under update.
- World Bank Group (WBG) Project
Front Office Associate
Marriott
06.2019 - 09.2020
- Company Overview: Le Meridien Mahabaleshwar Resort and Spa
- The main functions of a front office department are to take care of Reservation, Registration, Check-in, Check-out, Settlement of the bill, Night auditing, maintaining guest history records, Maintaining the front office database, Coordinate guest services, and Guest satisfaction.
- Greet clients and set a positive office atmosphere.
- Answer the phone, take messages, and redirect calls to appropriate offices.
- Le Meridien Mahabaleshwar Resort and Spa
Education
M.SC - Mathematics
Rabindranath Tagore University
B.Ed. - Education
Sheeladevi College
Bachelor Degree - Computer Science
SFS College
Higher Secondary Examination - undefined
Sandipani Junior College
Secondary Examination 10th - undefined
Jindal Public School
Skills
Technical support
Remote technical support
Escalation management
System administration
Interests
Travelling
Driving
Painting
Dancing
Kolamart
Personal Information
Date of Birth: 07/07/98
Disclaimer
I hereby declare that all the information given by me is correct.
Certificates And Achievements
- Course of Frankfinn Institute of Air Hostess training and Hospitality Management, 2019
- Completed 3 exams of Classical Music
Timeline
Service Desk Analyst
HCL
01.2022 - 07.2023
Front Office Associate
Marriott
06.2019 - 09.2020
B.Ed. - Education
Sheeladevi College
Bachelor Degree - Computer Science
SFS College
Higher Secondary Examination - undefined
Sandipani Junior College
Secondary Examination 10th - undefined
Jindal Public School
M.SC - Mathematics
Rabindranath Tagore University
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