Neha Gandass
Manager
Gurugoan
Summary
Customer-focused professional with a proven track record in relationship management, seeking a role as a Customer Relationship Manager to enhance customer satisfaction, loyalty, and drive business growth through effective communication and problem resolution. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
CAREAGER
11.2022 - Current
- Resolving issues promptly, and ensuring client satisfaction
- Maintain contact with clients
- Work to understand their needs, and then advise them on which of our offerings could best support their objectives
- Ensuring regular contact with existing clients to maintain our company's presence
- Keeping customers updated on the latest products in order
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Bachelor of business administration -
Guru Gobind Singh Indraprastha University
Class 12th (CBSE BOARD) - undefined
Euro international school
Skills
Customer Relations
Account Management
Inter-department collaboration
CRM software proficiency
Training and mentoring
Sales proficiency
Schedule Management
Project Planning
Project planning and development
Strategic Planning
Risk Management
Accomplishments
- Implemented and optimized CRM system, resulting in a 20% increase in customer satisfaction and a 15% improvement in sales efficiency.
- Led a cross-functional team in customizing CRM workflows, leading to a 15% improvement in sales team efficiency and a 10% boost in revenue.
- Developed and executed targeted CRM campaigns, contributing to a 25% growth in customer retention and a 30% increase in upsell opportunities.
Certification
CPM - Certified Professional Manager
Timeline
Customer Relationship Manager
CAREAGER
11.2022 - Current
Bachelor of business administration -
Guru Gobind Singh Indraprastha University
Class 12th (CBSE BOARD) - undefined
Euro international school
Similar Profiles
ESTHER ENYIESTHER ENYI
Customer Relationship Manager at Greenwich Merchant BankCustomer Relationship Manager at Greenwich Merchant Bank
Lidhi S kurupLidhi S kurup
Customer Relationship Manager at NeilMed PharmaceuticalsCustomer Relationship Manager at NeilMed Pharmaceuticals
ANITA J. ACINELLIANITA J. ACINELLI
Customer Relationship Manager at Central Trust CompanyCustomer Relationship Manager at Central Trust Company
VANESSA HINGAVANESSA HINGA
Customer Relationship Manager at Little LimitedCustomer Relationship Manager at Little Limited
Debra Gay ChapmanDebra Gay Chapman
Sr. Buyer (Buyer III) at Sercel, Inc.Sr. Buyer (Buyer III) at Sercel, Inc.