Hi, I’m
Neha Gandotra
Senior Cabin Crew with Air India
New Delhi, India
Summary
- Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry.
- Qualified Cabin senior with safety procedures and guest relation on Boeing 777 & 787, Airbus 350.
- Expertly Serving luxury in First Class, comfort in Business Class and warm hospitality in Economy Class
- Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service
- Pro actively dealing with the customer complaints with resolutions which demonstrated effective problem - solving and guest service skills.
- A reliable individual with excellent leadership skills and great attention to details when it comes to heading special flights with VIP'S on board.
Overview
15
years of professional experience
5
years of post-secondary education
Work History
Air IndiaNew Delhi
Senior Cabin Crew Member
12.2011 - Current
Job overview
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Advanced to role of Senior cabin crew in 2015
- Monitored cabin crew grooming compliance with company uniform regulations.
- Delivered feedback to cabin personnel on enhancing their appearance and presentation.
- Joined recruitment efforts at Air India to facilitate group discussions during preliminary interview rounds.
- Selected to operate flights high- profile dignitaries which involves responsibilities to demonstrate not only of Safety and Security but also ensuring exceptional travel experience for the VIP guests.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Increased customer satisfaction by resolving issues.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Verified aircraft cleanliness before Scheduled flights.
- Responded to passenger emergencies to provide first aid.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Handled and fixed on board challenges promptly.
- Monitored conditions to ensure optimal pilot performance.
SpiceJetNew Delhi
Cabin Crew Member
06.2010 - 11.2011
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Daulat Ram CollegeUniversity Of Delhi, India
Bachelor Of Arts In Psychology
2007 - 2010 (3 education.years_Label)
DAV Public SchoolNew Delhi
from Senior Secondary Education
2006 - 2007 (1 education.year_Label)
DAV Public SchoolDelhi, India
from Secondary Education
04.2004 - 05.2005
Skills
Guests Safety and Services
Crew coordination
Team Building
Emergency Response
Handling VIP Flights
Recruitment and selection
Complaint handling
Grooming standards
Strong work ethic
Professional appearance
Food and beverage service
Pre-Flight Briefings
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Senior Cabin Crew Member
Air India
12.2011 - Current
Cabin Crew Member
SpiceJet
06.2010 - 11.2011
Daulat Ram College
Bachelor Of Arts In Psychology
2007 - 2010 (3 education.years_Label)
DAV Public School
from Senior Secondary Education
2006 - 2007 (1 education.year_Label)
DAV Public School
from Secondary Education
04.2004 - 05.2005