Hi, I’m
Neha Gandotra
Senior Cabin Crew with Air India
New Delhi, India
Summary
- Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry.
- Qualified Cabin senior with safety procedures and guest relation on Boeing 777 & 787, Airbus 350.
- Expertly Serving luxury in First Class, comfort in Business Class and warm hospitality in Economy Class
- Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service
- Pro actively dealing with the customer complaints with resolutions which demonstrated effective problem - solving and guest service skills.
- A reliable individual with excellent leadership skills and great attention to details when it comes to heading special flights with VIP'S on board.
Overview
15
years of professional experience
5
years of post-secondary education
Work History
Air IndiaNew Delhi
Senior Cabin Crew Member
12.2011 - Current
Job overview
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Advanced to role of Senior cabin crew in 2015
- Monitored cabin crew grooming compliance with company uniform regulations.
- Delivered feedback to cabin personnel on enhancing their appearance and presentation.
- Joined recruitment efforts at Air India to facilitate group discussions during preliminary interview rounds.
- Selected to operate flights high- profile dignitaries which involves responsibilities to demonstrate not only of Safety and Security but also ensuring exceptional travel experience for the VIP guests.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Increased customer satisfaction by resolving issues.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Verified aircraft cleanliness before Scheduled flights.
- Responded to passenger emergencies to provide first aid.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Handled and fixed on board challenges promptly.
- Monitored conditions to ensure optimal pilot performance.
SpiceJetNew Delhi
Cabin Crew Member
06.2010 - 11.2011
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Daulat Ram CollegeUniversity Of Delhi, India
Bachelor Of Arts In Psychology
2007 - 2010 (3 years)
DAV Public SchoolNew Delhi
from Senior Secondary Education
2006 - 2007 (1 year)
DAV Public SchoolDelhi, India
from Secondary Education
04.2004 - 05.2005
Skills
Guests Safety and Services
undefinedLanguages
English
Full Professional
Hindi
Full Professional
Timeline
Senior Cabin Crew Member
Air India
12.2011 - Current
Cabin Crew Member
SpiceJet
06.2010 - 11.2011
Daulat Ram College
Bachelor Of Arts In Psychology
2007 - 2010 (3 years)
DAV Public School
from Senior Secondary Education
2006 - 2007 (1 year)
DAV Public School
from Secondary Education
04.2004 - 05.2005
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