Neha Garg

To achieve a challenging position in an organization that will give an opportunity to inflate my caliber and use my skills in development of the organization.

Current Company- OS ELECTRONICS INDIA PVT. LTD(SINGAPORE HEAD OFFICE)- JASOLA VIHAR,DELHI Designation: BUSINESS SUPPORT EXECUTIVE (ELECTRONICS SEMI CONDUCTOR INDUSTRY) Duration: August 21,2023 TO TILL DATE Roles & Responsibilities: Attending customers inquires up to order Preparing quotation in consulting with the respective head Sending outstanding payment statement to customer in between follow up with them for payment. Tracking the shipment of the customer from Singapore Head Office After screening Prices, Payments, Contracts and Credit Limits are up-to- date according to Customer data then Process Purchase order to Head office Dealing with and responding to high volumes of emails of the customer. Responsible for coordinating with branch engineers (Bangalore, Pune, Chennai) Responsible for processing sales orders for required parts to suppliers (On-Semi, Taiyo Yuden, Hirose) Communicate with clients/suppliers with regard to order progressing, documentation Support in admin and Backend work-(Miscellaneous) Previous Company- Apsom Technologies I P Ltd- Sahibabad, Ghaziabad Designation: Service Cum Branch Coordinator (Textile Printing Machine Industry) Duration: September 2018 to August18,2023 (5 Yrs) Roles & Responsibilities: Schedule the Engineers on daily basis for the site of the customers in the North Region of the country. Assist in part purchasing and order fulfillment activities such as taking orders, giving pricing information of spare parts, determining appropriate shipping methods, etc. Attending and redirecting phone calls, taking messages, handling enquiries from external prospects and existing clients and the complaint Log, assign and Close on time in the software. Works closely with service management to ensure customers are provided highest level of service. Understand request and issues raised by customer in Textile Machine Industry & Providing best solutions fo the help of Technical Manager to customer to create good customer experience Handle incoming phone calls & emails related to; return material requests, product samples, order referrals, sales promotions, etc. (from Head Office-Mumbai). Bridge between Branch & Head office Maintain database of customer sales order and invoicing records after installing any machine part. Handling Courier part as well. Maintaining MIS: Maintaining monthly MIS of travelling for Engineers Tour. Will have to do the Internal as well as external coordination of material as and when required for Warranty/AMC. Sales Support : Responsibilities and Duties Engaging with prospects via email and phone to analyze their needs. Monitor product order shipment to ensure on-time Machine delivery to customers. Interact with the customers and answer their inquiries. Prepare any sales quotation. Plan route ( In City & Outer City Tour) for operational excellence for Engineers & Sales Team Make Monthly Sales & Visit Report of Sales Executives & Engineers. Operations: Handhold clients operational issues, and make sure clients satisfaction Previous Company- S MOBILE SERVICES P LTD (I-Tel Mobiles) – Sector-63, Noida Designation: Admin cum Coordinator Duration: November 2017 to August 2018 (10 Months) Roles & Responsibilities: Office Management: Issuing admin facility like courier handling, printing of business cards, brochures, notepads, Letter heads and other printing work as and when required. AMC maintenance of office electronics, and maintain stock of pantry, first aid, stationary etc. Office Maintenance: Ensure the office upkeep by monthly office cleaning and pest controlling in every fortnight. Coordination with office building administration team for office maintenance and other admin support like electricity, AC, housekeeping etc. Invoice Processing (Telephone/Data Card/Travel/Hotel/Stationary/Printing): Monthly invoice processing of Telephone, Data Card, and various other vendor like transport, travel vendor, printing, housekeeping etc. Also responsible for issuing new and duplicate Sim card and resolving issues related to it. Vendor/Agreement Management: Meeting vendors for admin related work, creating new vendors, taking quotations and negotiating for the best price, minimizing cost/expense over admin work by expending wisely and maintaining office agreements. Handling monthly petty cash for day to day office expenses. Maintaining MIS: Maintaining monthly MIS for travel, cabs, telecom, data cards expenditure reports etc . Previous Company- RS Components & Control (I) ltd. – Sister concern of Controls & Switchgear Group from June 2008 to Jan, 11 Role: Branch Co-coordinator Role & Responsibilities Responsible for coordinating with branch engineers. Provide product knowledge & best price of product to sales engineer & other sales team to sell the product. Responsible for all Incoming calls of the company which hits on Toll free no. Manage Company email account & distribute emails to related persons. Prepare quotations through ERP according to the sales team requirement. Coordination with accounts department for generating Invoice against each purchase order. Responsible for coordinating new product training with Engineers & other officers. Previous Company- ABN Amro Bank (Credit Card Division) From Jun’06 to May’08 Role: Sales Co-coordinator (Activation Department) Roles & Responsibilities: Work Profile: Handled the tasks, dealing with customer queries. Responsible for to keep customer records complete or correct with details, if wrong. Activate the customer credit card as per their requirement Do screening of customers profile to enhance the card limit. Responsible for customers physical & documents verification. Work with 30-40 People of Sales Executive like area assignment / target achievement/ Activation MIS for Credit card Product.

• ERP Navision, 2007, No Certification Only Training
• O level, 2003, from DOEACC
• Power BI workshop, 2023, 2 Days from Skill Nation Academy- Online

I, Neha Garg, hereby declare that the above furnished information is true to my knowledge and understanding.

• English
• Hindi

• Date of Birth: 09/06/84
• Marital Status: Married