Neha Giri
Pune
Summary
Dynamic customer service professional with a proven track record at Jio, excelling in problem resolution and technical support. Adept at enhancing customer satisfaction through effective communication and swift issue resolution. Recognized for managing customer accounts and driving service upgrades, ensuring a seamless experience for all clients.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Costumer associate
Jio
Pune
11.2022 - Current
- Assisted customers with product inquiries and service requests.
- Managed customer accounts and updated information in the system.
- Provided technical support for mobile devices and services.
- Resolved customer complaints through effective communication and problem-solving.
- Handled customer complaints professionally and resolved issues promptly.
- Answered customer questions regarding product features, pricing options, and availability.
- Recorded inquiry details and action taken to assist customers or resolve problems.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Bachelor of Arts - Hindi Literature
Maharishi Mahesh Yogi Vedic University
Satna 07.2023 - 09.2025
Hindi Sahitya Vidhyalay Shiksha Sansthan
SatnaSkills
- Customer service
- Effective communication
- Problem resolution
- Technical support
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Bachelor of Arts - Hindi Literature
Maharishi Mahesh Yogi Vedic University
07.2023 - 09.2025
Costumer associate
Jio
11.2022 - Current
Hindi Sahitya Vidhyalay Shiksha Sansthan