Neha Gohil
Ahmedabad
Summary
Dynamic and professional individual with expertise in strategic thinking and relationship management. Excels in customer relations, staff development, product and service sales, accurate money handling, and sales leadership. Skilled in inventory management and stock control systems with a strong focus on team motivation and mentoring. Career goals involve leveraging these skills to enhance organizational success through effective staff management and customer service excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Tales &stories denim company
01.2025 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Actioned customer feedback to improve product and service provisions.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Back Office Executive
SBI Card
05.2019 - 01.2021
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Managed back office sales team through coaching and sales technique training.
Store Manager & Accountant
Shiy Zone
08.2017 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Sales Associate
Bob Card
07.2015 - 02.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor Of Arts - History
Slu Girls College
Ahmedabad05.2019
12th -
Kanya Vidhyalaya
Sabarmati Ahmedabad 2016
Skills
- Strategic thinker
- Customer Relations
- Team motivation
- Staff mentoring
- Relationship building and management
- Staff training and development
- Product and service sales
- Accurate money handling
- Staff Management
- Customer service skills
- Cash handling
- Sales Leadership
- Stock control systems
- Relationship Management
- Inventory management expertise
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)
Timeline
Store Manager
Tales &stories denim company
01.2025 - Current
Back Office Executive
SBI Card
05.2019 - 01.2021
Store Manager & Accountant
Shiy Zone
08.2017 - 10.2019
Sales Associate
Bob Card
07.2015 - 02.2017
Bachelor Of Arts - History
Slu Girls College
12th -
Kanya Vidhyalaya
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