Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Neha Gokhale

Summary


Applications management professional with deep experience in overseeing and optimizing software systems. Skilled in strategic planning, project management, and technical troubleshooting. Strong focus on team collaboration, driving results, and adapting to changing needs. Known for reliability, problem-solving, and effective communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Applications Manager – USA Desk (SEA and Africa)

MasterCAS
05.2023 - Current
  • Company Overview: UK
  • Serve as the primary liaison for partner institutions and key stakeholders, nurturing trust-based relationships to drive enrollment targets.
  • Identify growth opportunities and strategic initiatives with partners across Southeast Asia and Africa.
  • Track application performance, offer conversion, and provide regular reports to internal and external stakeholders.
  • Collaborate cross-functionally with application teams, admissions departments, and marketing units to streamline student journeys.
  • Managed the full lifecycle of application development, from initial planning to final implementation and support.
  • Led continuous improvement initiatives that resulted in enhanced system stability and faster issue resolution times.
  • Fostered strong relationships with clients by consistently delivering high-quality results and exceeding expectations.

Admissions Coordinator

Avocation Educational Services Pvt. Ltd.
02.2022 - 01.2023
  • Coordinated with agents and universities to ensure seamless student placement, fostering positive institutional relationships.
  • Supported counselors in interpreting university-specific requirements and aligning them with student profiles.
  • Contributed to business development by securing deposits for key UK partners and expanding outreach channels.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Enhanced student enrollment by streamlining application processes for efficiency and clarity.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.

Admissions Counselor

IDP Education Pvt Ltd
03.2020 - 01.2022
  • Managed full-cycle USA applications while acting as the main point of contact for students and university admissions teams.
  • Advised students on career-aligned academic paths and ensured alignment with university offerings and visa requirements.
  • Cultivated and maintained a high-volume client pipeline, delivering tailored guidance and managing expectations effectively.
  • Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Advocated for needs of prospective students by providing feedback to academic and administrative departments.
  • Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
  • Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
  • Implemented CRM system for tracking interactions with prospective students, improving follow-up and engagement.

Senior Admissions Counselor

Gee Bee Education Pvt Ltd
08.2014 - 01.2020
  • Built and maintained long-term relationships with students and university contacts across multiple destinations.
  • Led pre-departure orientations and coordinated multi-country application processes to ensure high conversion and visa success rates.
  • Achievements include securing 90% TA/RA placements and scholarships for students with unique profiles.
  • Collaborated with marketing team to create targeted promotional materials that effectively communicated the school''s value proposition.
  • Mentored junior admissions counselors, sharing best practices for effective communication and relationship-building techniques.
  • Acted as a key liaison between Gee Bee’s head office and its agent network, ensuring smooth communication and prompt resolution of operational concerns.
  • Provided hands-on support to partner agents, resolving issues related to student applications, document compliance, and university coordination.
  • Strengthened the B2B network through regular engagement, feedback collection, and solution-driven collaboration initiatives.

Education

PG Diploma - Counselling

SNDT University
01.2007

NVQ Level 3 - Early Childhood Education

University of East London
01.2005

Bachelor’s - Home Science – Human Development

SNDT University
01.2003

Skills

  • Client & Channel Partnership Management
  • Strategic Collaboration & Stakeholder Engagement
  • Performance Monitoring & Reporting
  • CRM & Database Management
  • Higher Education Counseling
  • Student Lifecycle Management
  • Visa & Application Process Expertise (USA, UK)
  • Communication & Relationship Building
  • Lead Generation & Pipeline Development
  • Team Coordination & Cross-functional Collaboration

Certification

  • QEAC Certified Counselor, N-715
  • British Council Certified, 19516
  • ICEF Certified US Counselor, #6394

Languages

English
Hindi
Marathi
Gujarati

Timeline

Senior Applications Manager – USA Desk (SEA and Africa)

MasterCAS
05.2023 - Current

Admissions Coordinator

Avocation Educational Services Pvt. Ltd.
02.2022 - 01.2023

Admissions Counselor

IDP Education Pvt Ltd
03.2020 - 01.2022

Senior Admissions Counselor

Gee Bee Education Pvt Ltd
08.2014 - 01.2020

NVQ Level 3 - Early Childhood Education

University of East London

Bachelor’s - Home Science – Human Development

SNDT University

PG Diploma - Counselling

SNDT University

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Neha Gokhale