Neha Gupta

• Conducted KYC formality reports on questionable accounts and transactions.
• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team.
• Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
• Responsible for identifying and researching the patterns,trends and
  anomalies in complex transactions and customer data to detect, prevent,
  mitigate and report suspicious activity related to money laundering,
  terrorist financing and structuring of funds.
• Analysis of client source of wealth & net worth with regards to suitability
  to the Firm and also performing analysis on payment patterns &
  transaction history to reconcile discrepancies.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
• Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.

-Performing banking operational work like transaction processing.
- Managing Loan desk and Forex Remittances.
- Keeping track of inventory and equipments.
- Delivering quality customer service.

- Handling all banking operational work and front desk services along with
CRM.
- Knowledge of all banking processes, transaction processing
(payments,receivables, FX outward remittance), Loans (HL, PL,
Mortgage, GoldLoans) processing and disbursement.
- Knowledge and experience in performing SOX audits.
- Monitoring of sales practices and risks by sales team. Review of sales
processes starting from, KYC documents sourcing to profiling of the
sourced customer.
- Implementation of regulatory guidelines as per updated circulars.
- Review of Branch office operations and tasks conducted by branch
officials.