NEHA GUPTA
ASSITANT MANGER
House No-1270/1 Street No 10, Govindpuri Kalkaji New Delhi
Summary
Proven track record in driving sales growth and enhancing customer service at ICICI Bank, leveraging expert product knowledge and active listening skills. Excelled in revitalizing lead generation strategies, securing new accounts, and consistently delivering exceptional service, contributing to significant territory expansion.
Overview
6
6
years of professional experience
Work History
Assistant Manager Grade 2
ICICI BANK
NEW DELHI
10.2023 - Current
- Working in personal loan and credit card process.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Showcased product features and benefits to drive sales
- Overhauled lead generation procedures to trigger growth in territory.
SENIOR EXECUTIVE
I-PROCESS SERVICES INDIA PVT LTD
NEW DELHI
10.2021 - 10.2023
- Working in ICICI BANK Credit card process.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Showcased product features and benefits to drive sales.
- Overhauled lead generation procedures to trigger growth in territory.
SENIOR CUSTOMER SERVICE ASSOCIATE
IKYA HUMAN CAPITAL SOLUTIONS
UTTER PRADESH
06.2019 - 10.2021
- Working in SBI CARDS & PAYMENT SERVICES Process.
- Liaised with potential customers to determine needs and provide recommendations.
- Showcased product features and benefits to drive sales.
- Overhauled lead generation procedures to trigger growth in territory
SENIOR CUSTOMER SERVICE ASSOCIATE
INTELENET GLOBAL SERVICES PVT LTD
05.2018 - 05.2019
- Working in SBI CARDS & PAYMENT SERVICES Process.
- Liaised with potential customers to determine needs and provide recommendations.
- Showcased product features and benefits to drive sales.
- Overhauled lead generation procedures to trigger growth in territory
Education
Bachelor of Arts -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI 02.2014 - 02.2017
Associate of Arts -
CBSE BOARD
12TH 01.2011 - 01.2013
Some College (No Degree) -
CBSE BOARD
10TH 04.2024 - 05.2011
Skills
- Product and service knowledge
- Customer Service
- Active Listening
Marketing knowledge
Additional Information
Father's Name - ANIL GUPTA
Mother's Name - SEEMA GUPTA
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Interests
COOKING
READING
WRITING
LISTEN TO MUSIC
Timeline
Some College (No Degree) -
CBSE BOARD
04.2024 - 05.2011
Assistant Manager Grade 2
ICICI BANK
10.2023 - Current
SENIOR EXECUTIVE
I-PROCESS SERVICES INDIA PVT LTD
10.2021 - 10.2023
SENIOR CUSTOMER SERVICE ASSOCIATE
IKYA HUMAN CAPITAL SOLUTIONS
06.2019 - 10.2021
SENIOR CUSTOMER SERVICE ASSOCIATE
INTELENET GLOBAL SERVICES PVT LTD
05.2018 - 05.2019
Bachelor of Arts -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
02.2014 - 02.2017
Associate of Arts -
CBSE BOARD
01.2011 - 01.2013
Similar Profiles
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
Poovizhi VenkatesanPoovizhi Venkatesan
Assistant Manager at ICICI BankAssistant Manager at ICICI Bank
ABINASH DEKAABINASH DEKA
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank
KISMATA SHARMAKISMATA SHARMA
Deputy Branch Manager at ICICI BankDeputy Branch Manager at ICICI Bank
SWETA PRIYASWETA PRIYA
AML/KYC Analyst at NTT Data ServiceAML/KYC Analyst at NTT Data Service