Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nikhil Gupta

Nikhil Gupta

Zirakpur,PB

Summary

Result-driven Account Manager in managing diverse client portfolios across various industries. Proven attack record in enhancing client satisfaction and driving revenue growth through strategic account planning and relationship management. Adept at CRM tool to streamline the processes and identify upselling opportunities. Demonstrated to lead cross-functional teams to deliver tailored solutions that meet client need and meet expectations. Committed to fostering long term partnerships and contributing to organizational success through proactive account management and exceptional service delivery.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Account Manager

Pozitive Energy
Mohali, Punjab
11.2022 - 11.2023
  • Support team with their process related queries. as required.
  • Compiled teams report and providing apt. analysis.
  • Communicating with customer for escalations and resolve their queries and issues.
  • Achieve allocated collection and sales target.

Customer Support Agent

Teleperformance
Mohali, Punjab
12.2021 - 11.2022
  • Provide product & service information.
  • Respond to customer inquires & resolve issues.
  • Up-sell and cross-sell.
  • Maintain confidentiality
  • Escalate issues.
  • Gather customer feedback.

Drug Safety Associate

Paraxel International Pvt. Ltd.
Mohali, Punjab
09.2020 - 08.2021
  • Worked on regulatory information of medicinal products including regulatory database.
  • Registration of new pharmaceutical drugs.
  • Project management of EU and EMA via Veeva.
  • Assuming safety & managing safety policies.
  • Case processing.
  • Safety tracking system.

Macleods

Area Sales Manager and operational Manager
Patiala, Punjab
01.2011 - 03.2013
  • Sales strategy and sales analysis.
  • Team management & retention.
  • Sales monitoring & sales forecasting.
  • Financial control & competitor analysis.
  • Distribution channel & brand visibilty.
  • Product performance.

Pharmaceutical & Sales Representative

Salvia Labs Pvt. Ltd.
Patiala, Punjab
01.2010 - 02.2011
  • Promoting & selling products.
  • Building relationships.
  • Analysing the marketing.
  • meeting sales targets.
  • Adhering to regulations.

Education

Doctor of Pharmacy - Clincal Pharmacology And Medical Sciences.

ISF
Moga
06.2013 - 08.2019

Diploma in Pharmacy - Diploma

Govt. Medical College
Patiala
06.2007 - 10.2009

Skills

  • Time and Project management
  • Leadership & Teamwork
  • Problem solving & Decision Making
  • Presentational
  • Analytical
  • Management skills
  • Interpersonal
  • Training and development skills

Accomplishments

  • Winner in poster presentation in national pharmacy conference among 400+ competitor with different universities.
  • Awarded for presenting paper presentation among all super specialty doctors of intensive care.
  • Awarded as Mr. Fresher pageant in university.
  • Attained ample of distinctions in both academic and professional degrees.
  • Awarded as STAR PERFORMER in pharmaceutical company.
  • Awarded with medals and mementoes in various curricular activities like Skit, Debates, Extempore Declamation contest, Singing, Drawing and painting competition and many more.
  • Attended camps and contributed to the field of education.
  • Organized many cultural events in uni.
  • Participated in public educational program in interest of awareness.

Timeline

Account Manager

Pozitive Energy
11.2022 - 11.2023

Customer Support Agent

Teleperformance
12.2021 - 11.2022

Drug Safety Associate

Paraxel International Pvt. Ltd.
09.2020 - 08.2021

Doctor of Pharmacy - Clincal Pharmacology And Medical Sciences.

ISF
06.2013 - 08.2019

Macleods

Area Sales Manager and operational Manager
01.2011 - 03.2013

Pharmaceutical & Sales Representative

Salvia Labs Pvt. Ltd.
01.2010 - 02.2011

Diploma in Pharmacy - Diploma

Govt. Medical College
06.2007 - 10.2009
Nikhil Gupta