Power BI
Neha Gupta
Data Analyst
Mumbai
Summary
With over 12 years of experience in data analytics and management, I bring a strong focus on operational excellence, strategic planning, and team leadership. Proven ability to transform complex data into actionable insights that drive growth, improve planning accuracy, and streamline operations. Excelled in enhancing customer service metrics, advancing provider quality initiatives, and enabling smarter, faster decisions through Power BI dashboards, automation, and real-time KPI tracking across FMCG, EdTech, and Logistics.
Overview
17
17
years of professional experience
Work History
Business Data Analyst
Pernod Ricard
03.2021 - Current
- Drove data accuracy through robust validation and automation; built real-time Power BI dashboards, cutting reporting time by 40% and accelerating leadership decision-making.
- Skilled in uncovering business trends to drive growth and mitigate risks, with expertise in strategic SKU-level primary and secondary sales planning aligned to financial goals.
- Expertise in defining KPIs and tracking performance metrics to drive data-backed business improvements across cross-functional teams.
- Effectively managed stakeholders across Sales, Supply, Marketing, Finance, HO, and Zone teams to align data insights with business goals.
- Leveraged data-driven demand planning and forecasting to align sales and supply strategies, ensuring optimal inventory levels, preventing stock-outs, and minimizing sales loss through actionable insights.
- Proficient in optimizing BIO order and TP processes to ensure seamless coordination and transparency between sales and supply teams.
- Expertise in system implementation and UAT, contributing to the successful rollout of the Scorecard by ensuring accurate data inputs and providing actionable feedback—enhancing system reliability and decision-making effectiveness.
Operations Manager
WhiteHat Jr.
07.2020 - 02.2021
- Monitored and improved student retention and attendance rates to boost engagement.
- Tracked and optimized course/module completion for timely student progress.
- Analyzed student satisfaction (NPS) to enhance learning experience.
- Reduced churn rate by identifying and addressing engagement gaps.
- Managed active student base growth through targeted engagement strategies.
- Ensured rapid response and resolution of student queries and escalations.
- Improved trial-to-paid conversion by streamlining onboarding and engagement workflows.
- Developed and tracked comprehensive student engagement metrics for performance insights.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Business Data Analyst
Mahindra Logistics
05.2017 - 10.2019
- Managed end-to-end employee transport operations for corporate clients, ensuring 99% on-time pickups and drop-offs.
- Optimized fleet utilization and route planning, reducing operational costs by 15%.
- Implemented real-time GPS tracking and reporting systems to monitor trip status and improve service transparency.
- Maintained high employee satisfaction scores (NPS > 90) through proactive issue resolution and quality service.
- Supported process improvement initiatives by analyzing operational metrics and identifying areas for efficiency gains within the organization.
- Evaluated third-party software solutions to determine optimal tools for ongoing analytics projects, leading to increased productivity within the team.
Business Data Analyst
Delhivery
01.2016 - 04.2017
- Skilled in real-time data analytics and KPI monitoring using Power BI/Tableau; streamlined operations through process automation and escalation systems.
- Managed centralized control tower operations with real-time tracking, exception handling, and rapid issue resolution across pan-India logistics.
- Led monitoring of SLA deviations, TAT breaches, and capacity mismatches; improved response time by 35% through Power BI dashboards.
- Collaborated cross-functionally with Sales, Ops, Product, and Tech teams to define and track key performance metrics.
- Automated escalation workflows, cutting manual effort and enhancing process efficiency.
- Drove root cause analysis and SOP redesigns to address recurring failures.
- Coordinated daily with first mile, line haul, and last mile teams to align execution, streamline handoffs, and ensure seamless end-to-end logistics flow
- Spearheaded UAT and rollout of control systems, ensuring data integrity and operational reliability.
AM Training Initiatives and MIS
VCCircle
01.2014 - 12.2015
Operations Lead
BPO
06.2008 - 02.2011
Education
- Advanced Data Analytics For Managers
Indian Institute of Management
Kozhikode, India 04.2001 -
PGDM - Business Administration, Management And Operations
Welingkar Institute of Management
Mumbai 04.2001 -
Skills
Power BI & Tableau Real-time dashboarding
Data validation Process automation
KPI design Performance analytics
Demand forecasting Sales planning
Workflow automation Escalation management
UAT System implementation
Cross-functional collaboration
Engagement analysis Churn reduction
Operations & logistics analytics
Software
Advanced Excel
Timeline
Business Data Analyst
Pernod Ricard
03.2021 - Current
Operations Manager
WhiteHat Jr.
07.2020 - 02.2021
Business Data Analyst
Mahindra Logistics
05.2017 - 10.2019
Business Data Analyst
Delhivery
01.2016 - 04.2017
AM Training Initiatives and MIS
VCCircle
01.2014 - 12.2015
Operations Lead
BPO
06.2008 - 02.2011
- Advanced Data Analytics For Managers
Indian Institute of Management
04.2001 -
PGDM - Business Administration, Management And Operations
Welingkar Institute of Management
04.2001 -