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NEHA HEDAU
Lead Technical content writer
Thane
Summary
Strategic Technical Writer and Pre-Sales Business Process Lead in TCS, with 11+ years of experience in transforming complex data into clear, actionable insights through content management and proposal writing. Adept at leading cross-functional teams, developing impactful presentations, and coaching professionals in effective communication. Proven track record in creating high-quality documentation, marketing collaterals, and training content that drive business outcomes.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Technical Writer-Microsoft
TCS
05.2025 - Current
- Developing and refining content for Microsoft Teams Developer Documentation using Visual Studio Code and GitHub repositories, generating Pull Requests (PRs), and receiving sign-offs from senior engineering teams.
- Leveraging AI tools, such as Copilot, Gemini, and ChatGPT, for curating content by generating prompts.
- Collaborating with cross-functional feature PMs to understand spec details and feature details.
- Testing features using the demo environment to capture user experience and document it.
- Following company policies and Microsoft Style guidelines to craft thorough, well-written content.
Technical Communication Lead
TCS
04.2016 - Current
- Leading a team of technical communicators in content development, refinement, and delivery for TCS customers and TCS internal teams.
- Developing or refining documentation processes, from gathering requirements to content architecture and review cycles, toward ensuring first-time-right documentation.
- Analyzing critical information and delivering presentations, reports, and messages for senior leaders, group heads, and reviewing team communication.
- Conducting customized training programs on various aspects of visually effective presentations, written communication, and impactful articulation.
- Drafting end-user communication, user guides, portal content, and project-specific deliverables by working with cross-functional teams.
- Screening, evaluating, and interviewing technical writing candidate profiles across the enterprise and from the market.
- Sample document types: analytical reports, newsletters, SDLC documents, user manuals, product-centric documents, articles, blogs, and portal content.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Business Process Services Specialist
TCS
06.2014 - 04.2016
- Developed Human Resource Outsourcing (HRO) customer-centric solutions through proposals.
- Researched key BFSI customers to establish proactive connections and interact with customers.
- Prepared pre-sales presentations and organized customer visits.
- Sample Document Types: Proposals, RFPs (Word, and PowerPoint).
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
Education
Post Graduate Diploma - Management Studies (PGDM)
SIES College of Management Studies
Bachelor of Engineering (B.E) - Computer Science
Datta Meghe College of Engineering
Skills
Technical Writing and Reviewing
Interests
2 Travelling
3 Writing Blogs
4 Curating customized content for social media handles
Accomplishments
- Completed the TCS Next-Gen Mentorship Certification, as a leadership development program in TCS
- Completed the Product Specialist Programme (Domain Advisory Certification for Business Analysts)
Awards
- Global Guru Silver Certificate Award for contribution to TCS training initiatives,
- Star Performer Award for contribution to TechCom's key service delivery area
Certification
NextGen Mentor, TCS- 2023-2024
Timeline
Technical Writer-Microsoft
TCS
05.2025 - Current
Technical Communication Lead
TCS
04.2016 - Current
Business Process Services Specialist
TCS
06.2014 - 04.2016
Bachelor of Engineering (B.E) - Computer Science
Datta Meghe College of Engineering
Post Graduate Diploma - Management Studies (PGDM)
SIES College of Management Studies
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