Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Awards
Certification
Timeline
Generic

NEHA HEDAU

Lead Technical content writer
Thane

Summary

Strategic Technical Writer and Pre-Sales Business Process Lead in TCS, with 11+ years of experience in transforming complex data into clear, actionable insights through content management and proposal writing. Adept at leading cross-functional teams, developing impactful presentations, and coaching professionals in effective communication. Proven track record in creating high-quality documentation, marketing collaterals, and training content that drive business outcomes.

Overview

11
11
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Technical Writer-Microsoft

TCS
05.2025 - Current
  • Developing and refining content for Microsoft Teams Developer Documentation using Visual Studio Code and GitHub repositories, generating Pull Requests (PRs), and receiving sign-offs from senior engineering teams.
  • Leveraging AI tools, such as Copilot, Gemini, and ChatGPT, for curating content by generating prompts.
  • Collaborating with cross-functional feature PMs to understand spec details and feature details.
  • Testing features using the demo environment to capture user experience and document it.
  • Following company policies and Microsoft Style guidelines to craft thorough, well-written content.

Technical Communication Lead

TCS
04.2016 - Current
  • Leading a team of technical communicators in content development, refinement, and delivery for TCS customers and TCS internal teams.
  • Developing or refining documentation processes, from gathering requirements to content architecture and review cycles, toward ensuring first-time-right documentation.
  • Analyzing critical information and delivering presentations, reports, and messages for senior leaders, group heads, and reviewing team communication.
  • Conducting customized training programs on various aspects of visually effective presentations, written communication, and impactful articulation.
  • Drafting end-user communication, user guides, portal content, and project-specific deliverables by working with cross-functional teams.
  • Screening, evaluating, and interviewing technical writing candidate profiles across the enterprise and from the market.
  • Sample document types: analytical reports, newsletters, SDLC documents, user manuals, product-centric documents, articles, blogs, and portal content.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Business Process Services Specialist

TCS
06.2014 - 04.2016
  • Developed Human Resource Outsourcing (HRO) customer-centric solutions through proposals.
  • Researched key BFSI customers to establish proactive connections and interact with customers.
  • Prepared pre-sales presentations and organized customer visits.
  • Sample Document Types: Proposals, RFPs (Word, and PowerPoint).
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
  • Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.

Education

Post Graduate Diploma - Management Studies (PGDM)

SIES College of Management Studies

Bachelor of Engineering (B.E) - Computer Science

Datta Meghe College of Engineering

Skills

Technical Writing and Reviewing

Interests

1 Reading

2 Travelling

3 Writing Blogs

4 Curating customized content for social media handles

Accomplishments

  • Completed the TCS Next-Gen Mentorship Certification, as a leadership development program in TCS
  • Completed the Product Specialist Programme (Domain Advisory Certification for Business Analysts)

Awards

  • Global Guru Silver Certificate Award for contribution to TCS training initiatives,
  • Star Performer Award for contribution to TechCom's key service delivery area

Certification

NextGen Mentor, TCS- 2023-2024

Timeline

Technical Writer-Microsoft

TCS
05.2025 - Current

Technical Communication Lead

TCS
04.2016 - Current

Business Process Services Specialist

TCS
06.2014 - 04.2016

Bachelor of Engineering (B.E) - Computer Science

Datta Meghe College of Engineering

Post Graduate Diploma - Management Studies (PGDM)

SIES College of Management Studies

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NEHA HEDAULead Technical content writer