Gardening , Cooking
NEHA JAIN
Practice Manager
Gurugram,Haryana
Summary
Highly motivated Practice Manager with 13 years of Project and People management experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels with outstanding record of achievements and leadership.
Overview
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Practice Manager
Wipro HR Services Pvt. LTD
Gurugram, Haryana
03.2020 - Current
- Client and Third Party Management - Client Interaction - Works with client, third parties and Domain Leads to discuss complex technical solutions. Sets and manages client expectations throughout project life cycle. Interface/ Project Requirements - Analysis and Validates requirements upon receipt from client, third party, or Domain Manager to ensure all aspects are clearly addressed.
- Project Schedule Management - Working on various change which includes requirement gathering and analysis,price analysis,defining scope or change in baseline and its impact and change request prioritization.Manage Resources needs for various project. Planned to mitigate Risks related to Resources availability and making sure all resources are properly utilized. Communication management plan to have proper communication to all stakeholders at right time.
- People Management - Working on empowering team to gain additional, longer term skills. This investment demonstrates care for employees and gives them opportunity to pick up skills that could be helpful at work or in future position with company.
- Business Process Support - Deep functional knowledge of US Health and Welfare
- Consulting Skills - Communication to various audiences and translate technical information to nontechnical audiences.
Benefit Manger/Sr. Service Manager
Wipro HR Services India Pvt Ltd
Gurugram, Haryana
01.2015 - 02.2020
- Project : Core Benefit Administration (CBA) Type : US Health and Welfare Administration Client : Multiple US Clients.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Experience of working in onshore/offshore model Project : HR Portal Type : US Health and Welfare Administration Client : Multiple US Clients.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Work with technical and non-technical end users to trouble shoot and resolve data issues during issue escalations.
- Led projects and analyzed data to identify opportunities for improvement.
- Interface/ Project Requirements - Validates requirements upon receipt from client, third party, or Domain Manager/ CDG to ensure all aspects are clearly addressed.
Lead System Analyst
AON HEWITT Pvt Ltd
Gurugram, Haryana
06.2011 - 04.2014
- Manage team resources to be utilized for project success.
- Building Application based on client requirements(US Health and Welfare Domain).
- Work with technical and non-technical end users to trouble shoot and resolve data issues during issue escalations.
- Work closely with teams to train and build technical expertise as well as process improvements.
- Interact with end users to obtain user specifications, and performed System Analysis of entire business operations.
- Created User Interface using forms and further enabling it’s working using Macros and Visual Basic.
- Implement features to enable users to query database to obtain relevant data or information using SQL.
- Problem Solving and Strategic Thinking.
- Communication skills.
- Experience of working in onshore/offshore model.
Software Engineer
Patni Computer Systems Limited
Mumbai, India
01.2008 - 05.2011
- Project : Chieftain Policy Type : Development Platform : Oracle-PL/SQL Software : Oracle, HTML, JavaScript Client : One shield India Pvt Ltd, Dominion.
- Requirements and Analysis: Understanding requirements of client and act as functional resource.
• Interacting with client on various forums to discuss status of project, clarify any queries regarding functionality etc.
• Coding in SQL, developing and maintenance of stored procedures, functions and designing of Application.
• Testing & debugging
• Optimization of PL/SQL code by reducing number of lines of code
• Batch Job Monitoring
• Documentation
Education
Higher Secondary -
C.B.S.E
Secondary - Technology and Platform
C.B.S.E
04.2001 - 03.2003
B.TECH - Electronic And Communication
Ch. Devi Lal Memorial Engineering College
Krurukshetra UNiversity 01.2003 - 01.2007
Skills
Specilities :-Project Management , People Managment, Client Management , Process Management
Subject Matter Expertise - US Health & Benefits /Employee Benefits/US Health Care
Work Area - Requirement Analysis , Configuration , Testing Planning and Execution , Team and Project Management
Managerial skills
Accomplishments
- Used Microsoft Excel to develop various Macros for manual savings.
- Six Sigma Green Belt Certified
- Attended PMP and CAPM trainings
- Received various awards for Excellent Performance
- Supervised team of 20+ staff members and a portfolio of 50+ clients.
- Implemented Innovation Ideas which led to dollar savings.
Interests
Timeline
Practice Manager
Wipro HR Services Pvt. LTD
03.2020 - Current
Benefit Manger/Sr. Service Manager
Wipro HR Services India Pvt Ltd
01.2015 - 02.2020
Lead System Analyst
AON HEWITT Pvt Ltd
06.2011 - 04.2014
Software Engineer
Patni Computer Systems Limited
01.2008 - 05.2011
B.TECH - Electronic And Communication
Ch. Devi Lal Memorial Engineering College
01.2003 - 01.2007
Secondary - Technology and Platform
C.B.S.E
04.2001 - 03.2003
Higher Secondary -
C.B.S.E