Hi, I’m
Neha Jain
Client Success Manager
Pune
Summary
Dynamic Client Success Manager offering over16 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
Adecco India Pvt LtdPune
Client Success Manager
01.2022 - Current
Job overview
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Upselling and cross-selling services to existing clients.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Understanding client business and hiring needs to identify growth opportunities and ensure to meet business demands.
- Managing teams to provide high-quality service, working on growth plan through defined milestones through continuous feedback mechanism.
- Providing regular updates and reports to keep clients informed about industry trends and new staffing solutions.
Adecco India Ptv LtdPune
Regional Business Development Manager
01.2020 - 12.2021
Job overview
- Developed and implement sales strategies to meet revenue targets, including setting sales goals, creating sales plans, and monitoring progress towards targets.
- Establish and maintain strong relationships with key decision-makers at client organizations to understand their hiring needs and provide customized staffing solutions .
- Identify potential clients in the region, and proactively reach out to them to introduce the staffing services and solutions.
- Negotiate contracts with clients, including rates, terms, and conditions, and ensure that they are mutually beneficial for both parties.
- Closely work with recruiters to ensure that they have a clear understanding of client needs and are able to provide high-quality staffing solutions.
- Stay up-to-date on industry trends and market insights, and provide this information to clients to help them make informed hiring decisions.
- Manage client accounts, including monitoring client satisfaction, addressing any issues or concerns, and ensuring that services are delivering as per the agreed terms.
Adecco India Ptv LtdPune
Strategic Account Manager
01.2018 - 12.2019
Job overview
- Develop and execute sales strategies to achieve company goals and objectives by analyzing market trends and identifying potential clients.
- Build and maintain strong relationships with clients, understanding their business needs and identifying growth opportunities.
- Maximize revenue growth for the company by identifying opportunities for cross-selling and upselling.
- Collaborate with internal teams to ensure seamless service delivery to clients.
- Manage the entire sales process from start to finish, including negotiating contracts and closing deals
Addeco India Ptv LtdPune
Key Account Manager
01.2012 - 01.2017
Job overview
- Spearheaded the management of a diverse team of 20,000 associates across various business segments, including leading clients in the BFSI and Agriculture sectors.
- Handled major existing clients in telecom, banking & finance, FMCG, retail, and corporate services
- Served as a single point of contact (SPOC) between clients and the company
- Managed operational requirements such as daily/weekly/monthly reporting and grievance handling
- Ensured timely completion of post-recruitment HR activities such as onboarding, performance appraisal, and employee engagement
- Maximized customer retention by maintaining healthy customer relationships
- Grew existing accounts with a high focus on partner
Addeco India Ptv Ltd
Process Executive
02.2008 - 12.2011
Job overview
- Salary & Wage Administration:
- Recruitment & Selection:
- Joining Formalities & Induction:
- HRMIS & Performance Appraisal:
- Grievance Handling and Open House
- Statutory Compliance:
- Special Achievements as a Process Executive:
- Handling more than 900 Associates employees for 8 clients and providing error free services and got Excellent rating from client in CSAT survey
Box Corrugators and Offset Printers
Executive
05.2006 - 01.2007
Job overview
- Box print is a large-scale offset printing industry having offices across MP and providing services in the entire sector
- Specific Tasks Handled:
- Recruitment
- Joining Formalities & Documentation: I-Cards, Filling of ESIC and PF Forms, Personal file, welcome notes
- Pay Roll: Attendance Collection, Salary Disbursement,
- Compliances: Submission of Various ESIC, PF returns and monthly challans
Education
Maharishi Institute of Management, Barakatullah UniversityBhopal
MBA from HR
03.2004 - 03.2006
Dr. Sir Hari Singh Gour University
B. Com
St Joseph Convent School - CBSE Board
XII
Skills
Business operations knowledge
Accomplishments
- Best Client Success Manager Award, (Q2 and Q4 ), 2022
- Best Sales Manager, Q3, 2021
- RnR Awarded for "Best Peformer", Q1,2017
- Excellent Service Award for Syngenta India Ltd , 2014
- Excellent Service Award for Bajaj Finance Ltd, 2016
Timeline
Client Success Manager
Adecco India Pvt Ltd
01.2022 - Current
Regional Business Development Manager
Adecco India Ptv Ltd
01.2020 - 12.2021
Strategic Account Manager
Adecco India Ptv Ltd
01.2018 - 12.2019
Key Account Manager
Addeco India Ptv Ltd
01.2012 - 01.2017
Process Executive
Addeco India Ptv Ltd
02.2008 - 12.2011
Executive
Box Corrugators and Offset Printers
05.2006 - 01.2007
Maharishi Institute of Management, Barakatullah University
MBA from HR
03.2004 - 03.2006
Dr. Sir Hari Singh Gour University
B. Com
04.2004
St Joseph Convent School - CBSE Board
XII
04.2001
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