Neha Jain

• India Site strategy and Operation- Identifying big bets and defining framework for execution.
• Leading global innovation program wizards to foster the culture of innovation.
• Managing Corporate Social Responsibility program as co-chair
• Mentoring India Inclusion, Diversity and Engagement initiatives and executive support
• Collaborated with senior leadership to develop long-term strategies for sustainable growth in program management efforts.
• Managed budget allocation, ensuring optimal resource distribution for maximum program impact.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Drive marketing and innovation events across the company for generation of Ideas. Perform detailed analysis of Program feasibility, success criteria, impact and resources.
• Building ongoing stakeholder relationship management and engagement including events and training.

Innovation Management-Wizards is an Akamai global corporate initiative created to foster the spirit of innovation amongst all employees.

India Site strategy and Operation- Identifying big bets and defining framework for execution. Building value metrics dashboard

Institute a culture that fosters loyal, satisfied customers for life by providing insights that enable the business to drive our customers Faster Forward.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Install-base Engagement Pipeline Building & Forecasting Contract & Deal Negotiation Demand Generation Account / Territory Planning § Partnership Development Strategic Planning Market Research & Analysis Net-new customer acquisition § Customer Success