NEHA JAIN
Delhi
Summary
Objective to work in professional environment in Banking Industry having opportunities to learn with major responsibility of customer focus, quality processing and process improvements.
Over 8 years of experience, working in functional domains of Credit Monitoring, Corporate Banking Operations & Customer service.
Resourceful Placer known for high productivity and efficient completion of tasks. Specialize in strategic placement techniques, workflow optimization, and precision in material handling. Excel in time management, adaptability, and problem-solving, ensuring smooth operational flow. Prioritize effective communication and teamwork to achieve project goals.
Talented employee used to hard work, heavy lifting, and deadline-driven settings. A meticulous Feeder with the know-how to maintain machinery. Ready to take the next step in a extensive career with an exemplary employer.
Overview
11
11
years of professional experience
Work History
Institutional Banking Group
DBS BANK INDIA LTD
Delhi
05.2022 - Current
- Managing the onboarding process for Large Corporate Client. Attending client meetings, overseeing the set up and implementation of accounts.
- End to End communication with client for completion of facility documents.
- End to end co-ordination with legal and RM for deviation approval in documentation.
- Managing set up of limits and disbursements within the timelines.
- Ensuring day-to-day transactions completion within TAT. i.e. Disbursement, Paying off dues on maturity, modification in limits, Drawdowns.
- End to end communication with client for pricing set up at the time of rollover/renewal/reset.
- Closing pending security perfection.
- Ensuring compliance of pending covenants and exceptions.
- Ensuring receipt of all security documents i.e. Pari-passu, creation/extension of mortgage, receipt of SBLC etc.
- Follow up with client for timely collection of interest, fees and charges.
- Monitoring and managing the large corporate portfolio.
- Building strong relationship with new and existing client and fostering positive customer relationships.
Corporate Credit Proposals Handler
LAKSHMI VILAS BANK LTD
Delhi
01.2017 - 04.2022
- Appraising and Analyzing Corporate Credit proposals sent by RMs, Branches from entire Delhi Region Comprising of 33 Branches.
- Follow up with Branches and Borrowers for fresh and Renewal Documents to study and prepare process note.
- Forwarding appropriate proposals to Corporate Office (Credit Department) for further processing.
- Monitoring Corporate Accounts, i.e. Monitoring of Lapsed sanction, Reporting SMA0 to SMA2 accounts to concerned department, interest, Installment and Arrears Monitoring, Insurance Cover of accounts as per sanction Terms.
- Providing Account Related details i.e. Security details (Collateral and Primary), Unit Inspection, Exposure Details, Conduct of Accounts.
- Follow up with Corporate Office about processing of proposals sent, permissions, NOCs from concerned departments.
- Follow up with Branches and Borrowers for timely submission of stock statements and arrangement of Unit Visits.
- Preparing of Processing of Customer requests note to Supervisor for Recommendation and forwarding the same to next competent Authority for approval.
- Ensure no over-dues in any of the Corporate Accounts, if any, follow up with borrower for clearing over dues in account.
- Now DBS Bank India Ltd.
Account Opening Processing Handler
LAKSHMI VILAS BANK LTD
Delhi
05.2017 - 12.2017
- Handling account opening process for Delhi Region.
- Coordinating with 29 branches, spread across 8 states, for end to end solutions.
- Ensuring KYC compliance in all saving and current account.
- Ensuring account opening is specified TAT.
- Collecting data and preparing reports Regional and Central office.
- Working in close coordination with Central Account Processing Team for sharing inputs and smoothening of account opening process.
- Keeping a track on latest updates / circulars w.r.t account opening process and updating branches on the same.
Branch & Teller Operations
LAKSHMI VILAS BANK LTD
Delhi
05.2016 - 05.2017
- Overseeing entire gamut of banking operations spanning from inward/outward clearing transactions to funds management by electronic payment system ECS, EFT and RTGS.
- Maintaining Vault Register, Key Register, Stock Register and reporting daily excess Cash offloads to Central Team.
- Managing all cash activities at teller counter, Monitoring and processing multiple transfers upload.
- Daily balancing Branch ATM and reporting ATM reports to Central team.
- Timely checking of all payment instruments lodged in outward clearing and releasing credit to customer on day 1.
- Resolving all queries for Branches as well as customers.
- Facilitating Audit inspection, Account Opening -(Saving & Current); Monitoring Deposit Suspense, KYC check; Maintaining Sales MIS; ATM reconciliation.
- Cross selling products like Mutual Funds, Life Insurance, Fixed Deposits and Personal Loans to existing customers and making new client base.
- Handling FDs & RDs desk, sending FD maturity intimation, monitoring of TOD accounts.
CSE (Customer Service Department- backend process and operations)
Ge Capital SBI CARDS
Gurgaon
03.2015 - 04.2016
- Handling Customer queries received via email and providing satisfactory solution in specified TAT.
- Escalating customer issue to the concerned department after TAT is over.
- Handling MIS of cases resolved per day.
- Follow up with the different department for unsolved cases and transferring the queries to the respective department.
Education
PG Diploma - International Business Operations
01.2019
B.Sc. (Hons) - Physics
SGTB KHALSA COLLEGE, DU North Campus
01.2013
Class XII - (Physics, Chemistry, Math)
R.P.V.V
01.2010
Class X -
S.KV.V.
01.2008
Skills
- Easily adaptable to new work places and techniques with keen attention to detail
- Time management skills, succeed by multi-tasking and prioritizing work
- Able to handle all sought of situation with ease
- Good Communication skills
- Portfolio monitoring
- Relationship management
- Time management
- Client onboarding
- Problem solving
- Effective communication
- Attention to detail
- Cross-functional coordination
- Process optimization
- Data analysis
- Risk assessment
- Team collaboration
- Patience and persistence
- Accuracy and precision
- Teamwork and collaboration
- Operation Monitoring
- Teamwork
- Multitasking Abilities
Accomplishments
Got Promotion in Mid-Year sep'24 in view of outstanding performance.
Languages
- English
- Hindi
Personal Information
Date of Birth: 11/14/92
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Institutional Banking Group
DBS BANK INDIA LTD
05.2022 - Current
Account Opening Processing Handler
LAKSHMI VILAS BANK LTD
05.2017 - 12.2017
Corporate Credit Proposals Handler
LAKSHMI VILAS BANK LTD
01.2017 - 04.2022
Branch & Teller Operations
LAKSHMI VILAS BANK LTD
05.2016 - 05.2017
CSE (Customer Service Department- backend process and operations)
Ge Capital SBI CARDS
03.2015 - 04.2016
PG Diploma - International Business Operations
B.Sc. (Hons) - Physics
SGTB KHALSA COLLEGE, DU North Campus
Class XII - (Physics, Chemistry, Math)
R.P.V.V
Class X -
S.KV.V.