Neha jha

Responsible for B2B contractual clients, looking after their business growth month on month basis.

Clients like Karma Healthcare, KWW, Ostern, Elkos, Chandra Chemicals are being looked after by me

Achieving my KPIs, working towards KRA and beyond that

Visiting clients on a regular basis and understanding areas where improvisation is required.

Working towards achieving targets and growth in revenue.

Nurturing new clients and retaining existing clients.

Preparing SLA month wise and sharing with internal and external clients.

Communication is the key hence communicating on regular basis with both clients and ops team for smooth running of the processes.

• Streamlined customer service protocols, significantly improving response times and customer satisfaction.
• Developed customized reports for improved sales forecasting and accurate performance tracking.
• Created customer support strategies to increase customer retention.
• Managed customer relations on ongoing basis to maximize customer retention.
• Made customers aware of current and new programs and services.
• Managed clients like WareIQ, IThink Logistics and other B2C giants
• Preparing SLA reports monthly and review calls with clients to improvise our services.

Worked as a customer service associate for retails clients

Responded to customer calls and emails to answer questions about products and services.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Offered advice and assistance to customers, paying attention to special needs or wants.

Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Kept detailed records of customer interactions to track and resolve issues quickly.

Worked in operation as well looking after deliveries and stock clearance

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.