Neha Joshi

* Conducted outbound calls to prospective and existing members, promoting healthcare plans and insurance-related services while achieving sales and conversion targets.
* Educated customers on plan benefits, coverage options, eligibility requirements, and enrollment processes to help them make informed decisions.
* Built strong customer relationships through active listening, needs assessment, and personalized solution recommendations.
* Maintained accurate customer records, call notes, and sales activities in CRM systems while ensuring compliance with company policies and regulations.
* Consistently met KPIs related to sales performance, customer satisfaction, call quality, and productivity in a fast-paced environment.

* Conducted high-volume outbound sales calls to prospective customers, promoting Virgin Media broadband, TV, mobile, and home phone services.
* Consistently achieved and exceeded monthly sales, conversion, and revenue targets through effective prospecting and closing techniques.
* Identified customer needs, handled objections confidently, and presented tailored solutions to maximize sales opportunities.
* Generated additional revenue through upselling and cross-selling premium packages, upgrades, and value-added services.
* Maintained accurate CRM records, followed compliance standards, and ensured a positive customer experience throughout the sales process.