Neha Julka
Noida
Summary
Dedicated Professional at Better Commerce. with over 8 years of experience in IT Sales,Fintech, D2C, Ed. Tech , B2B & B2C, Organized Retail operations. Explored potential business avenues & managed marketing & sales operations for achieving the business targets; initiated market development efforts and increased business growth; Demonstrated expertise in process improvement, delivering business results, and ensuring sustained client satisfaction in changing markets. Possesses integrated competencies in business development, vendor management key account management, market research, and business operations Developed strong market knowledge of existing and potential clients and ensured business growth opportunities aligned to the company; possess strong client management skills.
Overview
8
8
years of professional experience
Work History
Senior Sales Manager
BetterCommerce Pvt Ltd
Noida
01.2023 - Current
- Acquire a thorough understanding of key customer needs and requirements
- Expand relationships with existing customers by proposing solutions aligned with their objectives
- Ensure timely delivery of products and services
- Develop plans and strategies to achieve business goals
- Conduct cold calls, provide product demos, prepare reports and presentations
- Schedule and coordinate onsite and offline meetings
- Handle negotiations and post-sales services
- Act as an account manager, maintaining long-term relationships
- Engage with C-level executives for alliances and partnerships.
Assistant Manager
CC Avenues (Infibeam)
New Delhi
02.2022 - 07.2024
- Managing a portfolio of 100+ accounts with a monthly GMV in excess of 300 crores.
- Developed a robust pipeline through tailored outbound efforts, ensuring a seamless sales process.
- Maintaining CRM hygiene for effective lead management.
- Cross selling and upselling CC Avenues's Products to increase penetration and generating revenues.
- Led many projects at PAN India level for SMB team like NR increase, IS project and revival of the accounts.
Marketing Manager
OM Software Pvt Ltd.
New Delhi
08.2022 - 12.2022
- Ideated & executed marketing pilots along with the marketing team leading to increase the penetration across critical markets for OM Software.
- Responsible for maintaining and expanding customer base by tele-calling.
- Building and maintaining rapport with key customers, and identifying new customer opportunities.
- Responsible for maintaining regional sales and financial objectives by forecasting requirements.
- Providing competition insights to the marketing team and top management.
Assistant Marketing Manager
Mtalkz Mobility Services (P) Ltd
Noida
04.2021 - 01.2022
- Collaborated with cross-functional teams to develop and maintain marketing materials, ensuring alignment with product features and market demands
- Formulated and executed sales strategies based on thorough research of consumer buying trends and market conditions
- Delivered engaging presentations to clients, educating them on product and service features to drive interest and conversions
- Generated detailed sales reports to support data-driven decision-making processes within the sales team and management
- Managed after-sales activities, including billing, payments, and client relationship management, to ensure customer satisfaction
- Developed strategic business plans for customers across various industry segments, aligning solutions with their specific needs and objectives
- Implemented innovative prospecting strategies and personalized outreach campaigns to expand the client base
- Provided onboarding support to clients, acting as a product subject matter expert throughout the process
- Engaged with C-level executives to explore alliances and partnerships, leveraging mutual interests for business growth.
Senior Manager Business Development
OneDios Services Private Limited
Noida
03.2019 - 04.2021
- Analyzed marketing campaign data and made recommendations based on ROI
- Formulated marketing strategies and initiated new campaigns
- Developed and managed vendor relationships for increased market penetration
- Identified and developed new customers through lead generation and retention efforts
- Nurtured ongoing relationships with vendors and channel partners
- Monitored channel partners' work and ensured contract deadlines were met
- Formulated new customer service strategies to achieve organizational objectives and profitability
- Conceptualized and implemented customer service promotional activities for brand building and market development.
Public Relationship Officer
S.K. Educations Pvt. Ltd
New Delhi
04.2016 - 09.2018
- Handled customer queries, provided resolutions, and managed customer calls
- Collected payments and updated records in the system
- Maintained cordial relations with customers to sustain profitability
- Ensured customer satisfaction and improved customer value propositions
- Prepared and forwarded weekly MIS and collection reports to management
- Updated training materials for branches
- Coordinated with vendors to ensure smooth branch operations
- Provided weekly and monthly reports on client satisfaction
- Managed marketing campaigns and new initiatives
- Liaised with various departments such as Legal, Finance, Operations, and content development.
Education
Office Management -
YMCA
New Delhi07-2008
B. Com. -
Delhi University
New Delhi07-2007
Skills
- Client Relationship Management
- Vendor Management
- Data Analysis
- Customer Satisfaction
- MS Office
- Internet Applications
- Sales Tracking
- Business growth and retention
- Rapport and relationship building
- Sales Presentations
- Service Upselling
- Pipeline Management
- New Business Development
Academicdetails
- Graduation from Delhi University (B. Com pass.) - 2007
- Office Management Course from YMCA
Personal Information
Date of Birth: 11/07/1986
Languages
- English
- Hindi
- Punjabi
Extracurricular Activities
Actively participated in Science Exhibitions, Skits, Quizzes at School and College level as well Core Member of Cultural Club, YMCA 2nd runner-up in A Mad Show of Marketing Club in college
Affiliations
- Actively participated in Science Exhibitions, Skits, Quizzes at School and College level as well
- Core Member of Cultural Club, YMCA
- 2nd runner-up in A Mad Show of Marketing Club in college
Timeline
Senior Sales Manager
BetterCommerce Pvt Ltd
01.2023 - Current
Marketing Manager
OM Software Pvt Ltd.
08.2022 - 12.2022
Assistant Manager
CC Avenues (Infibeam)
02.2022 - 07.2024
Assistant Marketing Manager
Mtalkz Mobility Services (P) Ltd
04.2021 - 01.2022
Senior Manager Business Development
OneDios Services Private Limited
03.2019 - 04.2021
Public Relationship Officer
S.K. Educations Pvt. Ltd
04.2016 - 09.2018
Office Management -
YMCA
B. Com. -
Delhi University
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