NEHA KAKKAR

Experienced and passionate Business Analyst with over Eight years of experience evaluating and improving business systems for well known organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions.

Agile Project Management Certification Prep+Agile Scrum+Jira

Hexaware -

1. Project : Auction.com  -  Android Mobile Application
Auction.com as a renowned real estate 7 property auctioneer in the US, used to work with banks and property
owners on fore closer and other real estate property to conduct the auction and sell properties to cover bank loans
and debts with needed proper document works; like clearance for auctioning from banks and owners to deposits of
financial instruments and executing contracts to complete sales of properties.
Domain: Real Estate
Tools & Environment: Jira, Agile
Duration: April 2022 to May 2022
Role & Responsibilities: Senior Business Analyst
-Involved in Daily stand up and scrum meeting with client
-Responsible for User story creation in Jira
-Documentation
-Involved in testing and new feature implementation and change request
2. Project : MERA GLOBAL - EY
Mobile Enabled Retain Amendments (MERA) is an online Resource Management tool that gives users the flexibility
to make timely updates their schedule. With its user-friendly web and mobile apps, it creates Better Experiences for
the users. The solution was launched phase wise in all the regions and finally became a global application.
Domain: Resource Management
Tools & Environment: Azure DevOps, Agile, Microsoft.Net, Angular, SQL Server, Azure Data Factory, Azure PaaS,
Duration: Aug 2022 to Dec 2022
Role & Responsibilities: Senior Business Analyst
➢ Involved in Business Case, Project Estimations, Change Requests
➢ Overseen the project progress for multiple projects - managed resources and deliverables
➢ Service Now requests for change management, resource request, azure infrastructure, firewall
➢ Liaison with Architects, Dev Leads, QA team, Info-Sec, Transition Managers, Performance
Testing team, Infrastructure teams for project execution tasks
➢ Prepared project forecasts, status reports and participated during business meetings and facilitated the internal and external meetings, coordinate, manage any business queries and issues.
➢ Risk and Issues - Management & Reporting
➢ Quality Management – QA, UAT, Prod Defect Monitoring and Tracking
➢ Scheduled and conducted project governance calls with the clients to get the feedback on team,
delivery etc.

Government of Punjab - 

1. Sewa Kendra - E-sewa
eSewa, Punjab is a state mission mode Project under the National e-Governance plan. This project aims at electronic delivery of identified high volume citizen centric services, at district and sub- district, HQ level. eSewa involves integrated and seamless delivery of citizen services by district administration through automation of workflow, back end digitization, integration and process redesigning across participating sections/departments for providing services in a most efficient. manner to the citizen. eSewa had already on-boarded 300+ online and offline citizen centric services of various department of Govt. of Punjab.
1) Documenting and translating customer business functions and processes.
2) Creation of FRS/SRS documents of new features & functionality for development.
3) Process and planning of projects and discussions with development team.
4) Participating in functionality testing and user acceptance testing of the new projects
5) Coordinating for clarifications with Development team requirements with departments
6) Coordinating with QA member(s) for testing tasks.
7) Maintaining Zoho status updates and posting all Business requirements on Zoho
8) Developing a capacity building program and conducting formal training sessions covering designated systems module for departments.

2. EoDB (Ease of Doing Business)
BusinessFirst portal is like one stop shop providing transparent, efficient and convenient interface, through which the government and businesses can interact ensuring less physical touch points, easy applicability and reduced timelines.
1. Documenting and translating customer business functions and processes.
2. Creation of FRS/SRS documents of new features & functionality for development.
3. Coordinating for clarifications with Development team requirements with departments
4. Coordinating with QA member(s) for testing tasks.
5. Developing a capacity building program and conducting formal training sessions covering designated systems module for departments
6. Handling Incident Management, production issues, bug resolution of eSewa and Business First Portal.
7. Liaison with Stakeholders of BusinessFirst Portal and Govt. departments.

3. Govt./Business Process Re-engineering
For onboarding the services of various state govt. departments on eSewa.Govt. process Reengineering of various service is being done exhaustively and involvement of unnecessary steps, actors and approvals is being eliminated.
1. Exhaustively analyzed the AS-IS of the Govt.services as per the Govt. notifications
2. Proposed the reduction and elimination of unnecessary steps involved in various services of public services delivery
3. Implemented IT enablement of services that are being delivered manually
4. Liaison with the line departments and associated stakeholders of the services in order to arrive on a consensus.
9) Preparing user manuals and training documents for developed services
2. EoDB