Ketan Ganesh Desai

To be an active employee in your company and to express and develop my skills for the mutual development of company and myself. Obtain a responsible and challenging position within your company that will allow me to learn new technologies and skills while utilizing my knowledge to improve beyond my abilities currently, and also to build a strong relationship with the company and clients and exceed expectations within the company.

Over 3 years of extensive experience in support services, handling critical incidents and incident management. Self-motivated team player and organized to keep pace with the fast-changing environment. Worked as an Administrator at Crest Precision Screws Pvt Ltd and L1 Engineer at Wipro Ltd, Pune for Multi Region based operators. Quality-driven engineer. Skilled in fast-paced technical world, able to quickly evaluate and react to constantly changing situations, drive myself and team to provide superior customer service.

• Good logical, analytical & creative thinking.
• Quick grasping of situations, demands & technologies.
• Positive attitude, ability to work in team.
• Ability to work for long hours.

• Date of Birth: 05/31/95
• Gender: Male
• Nationality: Indian

• English
• Hindi
• Marathi

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

• SPOC for all project related activities.
• Strong problem-solving skills, confident decision making based on extensive experience and technical skill enables effective solutions that positively impact customer satisfaction & operational costs.
• Following quality standards for various operational areas, ensuring a high quality customer experience, while adhering to SLAs and work processes.
• Providing high-end technical support on platforms, managing incidents, and ensuring high end-user satisfaction levels through the solution of their problems

As being the first line advisor was responsible for customer experience, Maintain daily work flow, New order entry on daily basis, Help customers with billing queries., Maintain customer relation via email., File credit card disputes for the Capital one customers as per the Visa and MasterCard guidelines., Provided excellent customer support, consistently exceeding customer satisfaction benchmarks through responsive and efficient service., Executed customer due diligence by adhering to compliance regulations and verifying identification documents., Provide important updates of account to the customer via Chat and Email., Installing and configuring computer hardware, software, systems, networks, printers, and scanners., Monitoring and maintaining computer systems and networks., Responding in a timely manner to service issues and requests., Providing technical support across the company., Provided technical support and helping the industry for setting up Networking platform., Conducted root cause analysis to identify and resolve system issues., Documented system issues and resolutions in the incident management system., Communicated effectively with clients and team members to provide timely updates on issue resolution status.