Dance
Neha Kanojia
Analyst Resourcing
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 3 years of recruitment strategy development. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Talent Acquisition Specialist
Capita India Private Limited
Mumbai
05.2022 - Current
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
Customer Service Representative
Jp Morgan
Mumbai
01.2022 - 04.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and updated databases to handle customer data.
- Promoted available products and services to customers during service, account management, and order calls.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
US HR Recruiter
Accenture
Mumbai
09.2021 - 01.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Recruiting Coordinator
Jito
Mumbai
03.2021 - 08.2021
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted Number interviews each week.
- Conducted Number recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created and delivered HR training sessions to staff, managers and executives.
HR Executive
Hello Cartridge
Mumbai
01.2020 - 02.2021
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Implemented new performance review procedures that gained support and full compliance from Number percent of employees.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Launched internal skills and leadership training program via electronic learning management system, gaining Number new trainees within first quarter of deployment.
- Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in Number% retention rate increase.
- Led and directed work of Number HR team members and handled hiring, training and termination.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Educated employees on company policy and kept employee handbook current.
- Liaised between multiple business divisions to improve communications.
- Processed employee claims involving performance issues and harassment.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Designed robust compensation and benefits packages to attract top employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Met with employees annually for progress reviews and performance assessments.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
Education
Bachelor Of Aviation - Aviation Management And Operations
Frankfinn
Andheri 01.2020 - 03.2021
Graduation - Bachelor of Commerce
Rizvi College of Bachelor’s
Bandra 08.2020 - 04.2022
MS-CIT - Computer Networking
MAHARASHTRA STAGE CERTIFICATION
Dadar 01.2019 - 06.2019
12th - Commerce
Rizvi College of Arts Science And Commerce
Bandra 07.2018 - 02.2019
10th -
Bengali Education Society High School
Dadar 06.2016 - 06.2017
Skills
Recruitment
Candidate pipeline management
Global recruitment
Salary and benefits negotiations
Talent management
Candidate tracking
Pre-Employment Screening
Team Building
Training and mentoring
File and records management
Candidate Sourcing
Organizational Development
Self-Motivated
Customer consultations
Customer communication
Customer inquiries
Customer understanding
Stakeholder relationship development
Collaborating with stakeholders
Stakeholder updates
Stakeholder relationship management
Engaging stakeholders
Stakeholder relationships
Stakeholder communication
Stakeholder management
Data Entry
Decision-Making
Good Telephone Etiquette
Attention to Detail
Motivated team player
Strong team player
IT skills
Copyediting skills
Positive communication skills
Strong written and verbal communication skills
Interests
Games
Outing
Web series
Learn new languages and skills
Timeline
Talent Acquisition Specialist
Capita India Private Limited
05.2022 - Current
Customer Service Representative
Jp Morgan
01.2022 - 04.2022
US HR Recruiter
Accenture
09.2021 - 01.2022
Recruiting Coordinator
Jito
03.2021 - 08.2021
Graduation - Bachelor of Commerce
Rizvi College of Bachelor’s
08.2020 - 04.2022
HR Executive
Hello Cartridge
01.2020 - 02.2021
Bachelor Of Aviation - Aviation Management And Operations
Frankfinn
01.2020 - 03.2021
MS-CIT - Computer Networking
MAHARASHTRA STAGE CERTIFICATION
01.2019 - 06.2019
12th - Commerce
Rizvi College of Arts Science And Commerce
07.2018 - 02.2019
10th -
Bengali Education Society High School
06.2016 - 06.2017