Neha Kaushik

• Consultative sales/solution support to Acquiring in India. By identifying and implementing suitable products and service solutions.
• Resolve escalated technical payments issues, by leveraging strong internal and external network.
• Built and Manage relationship with leading Processors, terminal owners, technical service providers and aggregators.
• Leading negotiations with the Third-Party Processors at decision making levels.
• Deliver on regulatory commitments that impact the merchant acquiring business.
• Collaborate with product and network teams to address local market requirements for product enhancements, and other ongoing maintenance support.
• Working closely with Merchant and Network Technology teams to identify issues impacting customer experience at online, POS.
• Be the internal voice of our processing partners and large merchants, and along with your in-depth knowledge of local market payment technology trends and regulation, advocate for innovation and product improvements.
• Support PCG Global on PRSA/ RCSA creation & alignment in response to various Project Guardian requirements for GMNS.
• Support Global PCG in control creation, AEMP10 standardization for Processors & Token Requester.
• Previous role: Manager – Business Regulatory Projects (2021- June 2023)
• Business Regulatory Projects Team engages in leading, tracking and monitoring Ongoing Regulatory Projects within India Market at American Express
• Implement changes as per Regulatory requirement in the market by leading the projects
• Driving change management across service lines and partner with different teams.
• Analyze the regulatory changes and assist teams to implement those changes
• Demonstrate sound knowledge and stay up to date with the new regulations and actions performed by major market players in the industry.
• Liaise with different business and Technology teams and other key stakeholders to ensure the implementation of required changes.
• Review logical and conceptual soundness of the changes suggested as per the regulation
• Assess the need of engaging Market SMEs, external support in case of roadblocks

Previous role at American Express:

· Implement changes as per Regulatory requirement in the market by leading the projects

· Driving change management across service lines and partner with different teams.

· Analyze the regulatory changes and assist teams to implement those changes

· Demonstrate sound knowledge and stay up to date with the new regulations and actions performed by major market players in the industry.

· Liaise with different business and Technology teams and other key stakeholders to ensure the implementation of required changes.

· Review logical and conceptual soundness of the changes suggested as per the regulation

· Assess the need of engaging Market SMEs, external support in case of roadblocks

• Drove operational improvements which resulted in savings.
• Completed implementation of various projects to ensure compliance with relevant regulations.
• Handled day-to-day running of Internal acquisitions Operations, ensuring high levels of productivity and progression.
• Managed team of 100+ employees, overseeing hiring, training, and professional growth of employees.
• Working closely with Regulatory, Tech teams to ensure the processes are compliant and further enhancements to reduce Operational Risks.
• Working with BluePrism team to Automate and strengthen the processes to ensure reduced risks and reduced Cost of acquisitions.