Neha Keshri
New Delhi
Summary
Dynamic Sr. Sales and Technical Executive with a proven record at Vinove Software & Services, achieving a 10% sales increase through strategic client engagement and effective CRM administration. Specializes in ERP implementation and excels in fostering long-term client relationships while driving revenue growth through expert negotiations and competitive analysis.
Overview
8
8
years of professional experience
Work History
Sr. Sales and Technical Executive
Vinove Software & Services
Noida
01.2023 - Current
- Managed Client data in CRM, conducted detailed follow-ups, and reached out to potential Customers
- Presented Accountability in product demonstration and enhanced productivity by handling Client activation, billing, and collections
- Provided Client implementation, assistance, and training to build capabilities
- Ensured client retention through proactive engagement and support
- Expanded client base by targeting key industry and streamlining Sales increased by 10% of higher conversion rates
- Negotiated and closed long-term agreements with new clients, securing favorable terms for company
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects
- Exceeded Sales quotas and increased profitability through effective Sales strategy and business planning
- Resolved Customers issues to maintain relationships and increase return customer base
- Achieved Sales goals and service targets by cultivating and securing new customer relationships
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
- Developed and implemented processes to analyze customer feedback, incorporating insights into product development strategies
Product Consultant (Technical Support)
Zoho Corporation
Chennai
01.2022 - 01.2023
- Responsible for giving Training and implementation sessions for sales team, catering to both individual and corporate clients
- Responsible to provide customer support via chat and Zoho Assist, ensuring feedback was gathered in every interaction
- Delivering support for Retail Easy POS, HO Prime software, Go Bill, Go Sure, and other multiple mobile apps
- Coordinating with other departments for development and troubleshooting client-required options
- Conducting daily Team meeting and weekly internal and HO meeting to address hurdles and discuss progress
- Regularly revising learning and assessment for self-improvement in all products
- Doing follow up with clients via email and calls to resolve escalated issues within specified times
- Enhanced product usability through comprehensive user research and feedback implementation
- Developed strong client relationships with effective communication and active listening skills
- Provided exceptional post-sales support, fostering long-term client relationships, and maintaining high retention rates
- Implemented and developed customer service training processes
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
Senior Executive (customer Support)
MARG ERP LTD
Delhi
01.2019 - 01.2022
- Responsible for providing top-tier technical support to all L1 executives and customers across Pan India via telephone, email, and other channels
- Escalate all development, bugs to concern department, and take follow-up timely so that client work will not hamper
- Meeting and Coordinate with Technical engineers from different department like HR Xpert, Mobile App, and Manufacturing etc
- Provide Training to partners and its staff about all scenario of software starting from basic features to customization of software
- Doing Data mining of particulars Trades/Industry for sales department to get leads
- Providing support to colleagues in critical situations and promoting culture of continuous improvement
- Mentored Junior team members, fostering professional development and skill advancement
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established team priorities-maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Technical Executive (customer Support)
MARG ERP LTD
Delhi
01.2017 - 01.2019
- Responsible for providing top-tier technical support to Customers across Pan India via telephone, email, and other multiple channels
- Escalate Issues in timely manner according to Standard Operating Procedures
- Conducted regular follow-ups with Customers, offering updates, recommendations, and action plans
- Escalate all development and bugs to appropriate department for resolving customer needs and problems
- Document all technical inquiries for reviews contents for knowledge base
- Developed customized technical solutions to address specific business requirements and improve processes
- Enhanced system performance by implementing new software and hardware solutions
- Managed Network and system performance, conducting troubleshooting, security patching, and maintenance
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems
- Updated customers and senior leaders on progress and roadblocks
Education
B. Com. -
Delhi University
01.2014
12th -
CBSE Board
01.2011
10th -
CBSE Board
01.2009
Skills
- ERP Implementation Expertise
- SaaS Implementation Experience
- Software Application Expertise
- CRM Administration
- Software Platforms
- Product Demonstrations
- Salesforce Expertise
- Operations Management
- Market Trend Analysis
- Competitive Analysis
- Relationship Management
- Account Management
- Negotiations
- Revenue Generation
- Systems expertise
- Software expertise
- Business Intelligence
- Business Analysis
- Troubleshooting
- Client Issue Resolution
- Proposal Writing
- Prospect Targeting
- Customer Service
- Account Acquisition
- Customer Billing
- Training
- Development
- Business Development
- Planning
- Forecasting
Languages
- Hindi
- English
Timeline
Sr. Sales and Technical Executive
Vinove Software & Services
01.2023 - Current
Product Consultant (Technical Support)
Zoho Corporation
01.2022 - 01.2023
Senior Executive (customer Support)
MARG ERP LTD
01.2019 - 01.2022
Technical Executive (customer Support)
MARG ERP LTD
01.2017 - 01.2019
B. Com. -
Delhi University
12th -
CBSE Board
10th -
CBSE Board
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