Neha Kharwal
New Delhi
Summary
Dynamic professional with a proven track record at HP India Sales Pvt. Ltd., adept in operational management and fostering customer satisfaction. Excelled in enhancing e-commerce visibility and sales coordination across India, showcasing exceptional analytical skills and verbal communication. Achieved significant improvements in service delivery and customer engagement, demonstrating a commitment to excellence and continuous learning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ecommerce Merchandiser
HP India Sales Pvt. Ltd.
11.2021 - Current
- Owning the product portfolio on Etail, coordinating with sales, category, marketing, vendors & agencies to develop Etail content
- Works with e-Commerce team for onsite optimizations such as product page discoverability and search improvements
- Manage new product uploads, category builds, product detail maintenance, and review product display page performance to identify the areas of improvement
- Leading Creative Communication and eCommerce Merchandising with agency partners to ensure best in class CX
- Contribute to solving and reducing issues in the catalogue for optimizing the performance of the campaign
- Manage and create individual and bulk listing of new products on the e-commerce portal
- Ensure that the catalog contains accurate, comprehensive and high-quality product information
- Handling additional role in Retail; Assess and evaluate the Retail Hygiene standards across all HPW stores on various aspects to elevate CX experience
- Monitor & regulate SOD(Share of Display) at Print Exclusive Stores ensuring maximum visibility and top of mind brand awareness
Trade Marketing Coordinator
HP India Sales Pvt. Ltd.
10.2018 - 11.2021
- Provides marketing support to the activities of the Trade Marketing Team and works closely with the head of department and helps her in day-to-day activities
- Checking /Validating estimates from vendors as per the agreed cost and raising PRs and Follow up for the Same
- Handling Partner communication program for all the partners across Pan India and manages their database and certificates
- Manages the update of New Stores on Google and prepares reports on ratings and reviews of all Retail stores across India
- Assist and help the team on various Projects and coordination with the cross functional department for any issues
- Prepare a report on NPS for Pan India Stores to check customer satisfaction
Sales Coordinator – Pan India
Intertek India Private limited
10.2014 - 08.2018
- Assists Sales teams, managing schedules and distribution of any Sales documentation
- Maintain sales records and prepare sales activity reports daily, weekly, monthly and yearly basis
- Maintains accurate records of monthly and annually Sales figures and use these figures to create detailed Sales reports to present to the management
- Perform Sales activities and analysis in terms of Comparison of month wise and year wise sales from each region
- Assess the progress of Sales Activities – daily coordinate with all sales teams and update to management and higher management
- Responsible for collecting up-to-date information on the status of orders and projects from various branches on Pan India basis and number of sales attained
- Prepare reports on Sales by Individual representative, sales by Product line and sales by Project line
- Prepare PowerPoint presentation on region wise performance in terms of No of Sales, Revenue and Profit wise data
- Make NPS calls for customer feedback
- Make analysis of the audit reports for the clients
Executive- Project Delivery
Pensa Media Solutions
06.2012 - 07.2014
- Handling post-sale service operations while ensuring customer satisfaction and business retention
- Ensuring that operations at the service points match the company’s standards regarding websites
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels
- Coordinating budgets & resolving customers' queries
- Focus on meeting assigned monthly targets
- Liaise with customers, keeping the customer constantly updated during all stages of the service delivery
Education
MBA - Operations
Sikkim Manipal University
01.2014
B.A. Hons. - English
Delhi University
01.2012
12th -
Maharishi Vivekananda Model School
01.2009
10th -
Maharishi Vivekananda Model School
01.2007
Skills
- Operational management
- Computer proficiency
- Verbal communication
- Written communication
- Attention to detail
- Analytical skills
- Time management
- Active learner
- Effective communicator
- Decision making
- Troubleshooting
Certification
Certificate in Advanced MS Excel
Hobbies and Interests
- Listening music
- Shopping
Languages
- English
- Hindi
Personal Information
- Date of Birth: 12/16/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Ecommerce Merchandiser
HP India Sales Pvt. Ltd.
11.2021 - Current
Trade Marketing Coordinator
HP India Sales Pvt. Ltd.
10.2018 - 11.2021
Sales Coordinator – Pan India
Intertek India Private limited
10.2014 - 08.2018
Executive- Project Delivery
Pensa Media Solutions
06.2012 - 07.2014
MBA - Operations
Sikkim Manipal University
B.A. Hons. - English
Delhi University
12th -
Maharishi Vivekananda Model School
10th -
Maharishi Vivekananda Model School
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