Neha Khosla

Operations Team Manager

American Express

Gurugram

05.2019 - Current

Managed team of 10+ employees, ensuring quality standards were met.
Evaluated existing systems and processes for potential enhancements.
Collaborated with stakeholders to develop long-term goals for the organization's operations.
Coordinated resources between departments for optimal workflow.
Identified opportunities for process automation and technological improvements.
Monitored daily operations to ensure compliance with company policies and procedures.
Conducted regular staff meetings to discuss progress and challenges faced by the team.
Analyzed customer feedback data to identify areas of improvement in operations.
Documented all operational activities and maintained records of performance metrics.
Implemented strategies to increase productivity and reduce costs across multiple teams.
Investigated incidents that could potentially disrupt business operations.
Identified opportunities for cost savings through process optimization and automation initiatives.
Reviewed performance reviews of team members and provided feedback as needed.
Managed budgeting processes related to the operations department.
Trained new employees on operational procedures and best practices.
Developed and implemented processes to improve operational efficiency.
Developed plans for responding quickly to unexpected changes in demand or supply.
Provided guidance to team members regarding their responsibilities and tasks.
Ensured safety regulations were strictly followed by all personnel.
Resolved any customer complaints or issues in a timely manner.
Created reports on project progress, resource utilization, and cost savings initiatives.
Addressed customer concerns with suitable solutions.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with team leaders on quality audits.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Planned delivery routing, team workflows, and promotional initiatives.
Responded to information requests from superiors, providing specific documentation.
Guided employees on understanding and meeting changing customer needs and expectations.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Improved morale and management communication by creating employee recognition and rewards practices.
Connected with clients and developed strategies to achieve sales and customer service goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Presented performance and productivity reports to supervisors.
Measured and reviewed performance via KPIs and metrics.
Built strong operational teams to meet process and production demands.
Prepared staff work schedules and assigned team members to specific duties.
Implemented successful business strategies to increase revenue and target new markets.