NEHA KINHA
Gurugram,Haryana
Summary
Detail-orientated IT analyst who consistently strive to assure the successful implementation of business strategies, services and deliverables by making critical decisions, managing deadlines and conducting smooth operation of business-critical applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Zoom Video Communications
07.2021 - Current
- Spearhead company-wide project to automatically provision applications to users resulting in automating 17-20% of tasks equivalent of 2 IT Express headcount
- Produced management reports across IT systems for continued analysis and evaluation leading to reduction in IT support tickets, significant reduction of response time
- Prepared reports using tools such as Excel, Service Now for leadership that effectively communicate trends, patterns, and predictions using relevant data for different applications
- Used Asana and Jira to create and maintain comprehensive project documentation
- Accurately analyze and collect data for various business reports such as Operational Report, Scorecards and KPI Metrics
- Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
Account Manager
Binary Vogue
06.2018 - 06.2019
- Managed and developed client accounts to maintain favorable relationship with clients
- Ensured timely and successful delivery of solutions according to customer needs
- Prepared and presented reports to track progress and operational needs of client segment
Education
PGDM(Equivalent To MBA) - Management: Operations
Great Lakes Institute of Management
Chennai2021
Bachelors of Business Economics - Business Economics
College of Vocational Studies, Delhi University
Delhi2018
Higher Secondary Certificate -
K.V JNU, Delhi
Delhi2015
Skills
- Technical Skills -Microsoft Excel, SPSS,Tableau (Basic), Microsoft PowerPoint,ServiceNow, Asana
- Communications skills
- Schedule management
- Stakeholder management
- Problem-solving
- Analytical skills
- Data Analysis
- Team Building skills
- Presentation skills
Internship
Program Manager
Amazon | May 2020- July 2020
- Provided high impact support to stakeholders by visualizing the ability to work closely with them and translate user requirements into output
- Analyzed and generated solutions to increase website user engagement, created proposals and generated next steps for the program.
Certification
- Lean Six Sigma Green Belt- KPMG
- Google Project Management Professional - Coursera (Ongoing)
- Excel for Investment Professionals (LinkedIn)
- Marketing during a crisis (LinkedIn)
Interests
Dancing, Yoga, Sports
Timeline
IT Operations Analyst
Zoom Video Communications
07.2021 - Current
Account Manager
Binary Vogue
06.2018 - 06.2019
PGDM(Equivalent To MBA) - Management: Operations
Great Lakes Institute of Management
Bachelors of Business Economics - Business Economics
College of Vocational Studies, Delhi University
Higher Secondary Certificate -
K.V JNU, Delhi
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