Neha Kukreja
Bengaluru
Summary
Prosci-certified Technology Change Consultant with over a decade of expertise in conducting change impact assessments, developing training programs, emphasizing stakeholder engagement, and communication strategies. Demonstrated success in leading teams to achieve high performance and improve client satisfaction through effective organizational transformations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technology Change Consultant (Change Management)
Accenture
Bengaluru
10.2023 - Current
- Leading adoption of 80+ Gen AI, Productivity, Collaboration and Content tools across Accenture employees.
- Developed adoption plan to drive faster adoption and higher utilization of the tools.
- Involved in training development process where I have created content in form of Instructor Led Trainings (ILTs), Quick Reference Guides (QRGs).
- Involved in Stakeholder Management, Change Measurement activities.
- Led client workshops to identify business needs and strategic goals.
Consultant (Human Capital Consulting, Organization Transformation)
Deloitte Consulting
Bengaluru
11.2021 - 09.2023
- Responsible for the design, development, delivery, and management of engagement activities, including communication.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Involved in development of Change Management plan to drive faster adoption and higher utilization of process/ system changes.
- Involved in training development process where she has created content in form of Instructor Led Trainings (ILTs), Quick Reference Guides (QRGs), Web Based Training (WBTs) and recording and editing the Simulations.
- Involved in Change Impact Analysis, Stakeholder Management, Change Readiness Assessment, Change Campaign Approach including Strategic Communication.
- Analyzing requirement feasibility and effort estimation.
- Collaborated with cross-functional teams to deliver comprehensive project plans.
- Facilitated stakeholder meetings to ensure alignment on project objectives.
- Developed training materials to enhance team skills and knowledge.
- Managed project timelines and deliverables to meet client expectations.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Led change initiatives to improve organizational effectiveness and employee engagement.
- Developed training programs to support employees during transitions and transformations.
- Assessed impacts of changes on business processes and team dynamics.
- Created change management plans to guide implementation strategies across departments.
- Managed feedback loops to gather insights from employees throughout the change process.
- Provided guidance on how to manage resistance to change among employees.
- Created communication plans to ensure that all stakeholders were kept informed of changes throughout the process.
- Provided coaching and mentoring services to help individuals adjust better during times of transition.
- Assessed impact of changes on different groups within the organization such as employees, customers, suppliers.
- Facilitated workshops and training sessions with senior leaders and managers to ensure proper understanding of change objectives and goals.
- Supported senior leadership team in developing effective strategies for leading organizational transformation efforts.
- Created training programs to support organizational changes involving employees' day-to-day operations.
- Crafted successful messages to support large-scale, enterprise-wide changes.
- Facilitated training sessions to improve employee performance and reinforce company policies.
Consultant (HR Functional Consulting)
Infosys Limited
Bengaluru
05.2019 - 11.2021
- Delivered high quality consulting solution for a couple of clients across various geographical locations that includes but not only limited to the following: Understanding and gathering the requirements, interacting with stake holders.
- Involved in Stakeholder Analysis and Communication.
- Analyzing requirement feasibility and effort estimation.
- Involvement in documenting Functional Requirement and Design documents (FRD, FDD).
- Involved in Environment Setup activities.
- Involved in solution generation to provide high quality consulting solution.
- Involvement in designing of test-cases during releases.
- Involved in SIT/UAT Testing.
- Formulating and providing user trainings.
- Involvement in Cut Over and Go Live activities.
- Supported pre-sales efforts & account expansion activities by responding to RFPs.
- Worked on creating customer experience strategies and design, customer journeys and Sales Collateral.
- Understood customer needs and consumer behavior through primary and secondary research and defined customer journeys to roll them into product features and improvements.
- Initiated Design thinking workshops to understand the customer requirements.
- Identified Gap Analysis through How might we Statements, and customer as is process maps to understand the customer requirements.
- Worked on creating product specific training material to be leveraged by future teams and training them ensuring a smooth onboarding experience.
Test Engineer
Infosys Limited
Pune
02.2014 - 05.2017
- As a member of front-end testing team, I was responsible for testing UI components across various applications and maintaining customer data for proper display of data in UI.
- Maintaining functional and regression test cases for each release with firsthand experience in Test case planning and Test Result Analysis.
- Worked on application management tools like JIRA, TFS and Confluence.
- Defining Product features and User Stories and creating Functional Design documents (FDD's).
Software Developer
Wisethink Information Solutions
Gurugram
06.2013 - 02.2014
- Engaged in creating and maintaining the website for a Skin Clinic using C# and HTML.
Education
MBA - HR and Analytics
Narsee Monjee Institute of Management Studies
01.2019
B. Tech - Computer Science
Maharishi Markandeshwar Engineering College
01.2013
Class XII -
VVDAV Public School (CBSE)
01.2009
Class X -
VVDAV Public School (CBSE)
01.2007
Skills
- Change management and organizational transformation
- Training development and facilitation
- Adobe Captivate expertise
- M365 Copilot proficiency
- Stakeholder engagement strategies
- Communication planning
- Adoption planning and execution
- Team leadership skills
- Client relationship management
- Project management
- Change impact analysis
Certification
• Prosci Certified Change Pratitioner
• Google Cloud Digital Leader
• Microsoft Dynamics 365 for Talent
• Azure Fundamentals (Az 900)
• Azure AI Fundamentals (AI 900)
• Google Cloud Digital Leader
• Microsoft Dynamics 365 for Talent
• Azure Fundamentals (Az 900)
• Azure AI Fundamentals (AI 900)
Projects
Major projects and achievements
- Enterprise Adoption of GenAI, Collaboration & Productivity Tools
Led change management for adoption of 80+ GenAI, collaboration, content, and productivity tools.
Drove user enablement and adoption strategies across diverse business functions - Oracle ERP Implementation (Replacement of JD Edwards | 2,000+ employees impacted)
Managed end-to-end delivery of two workstreams (SCM & EPM), reducing SCM team lead workload by 90%.
Designed and delivered 16 Instructor-Led Trainings (ILTs), 52 Quick Reference Guides (QRGs), and 80 Simulations, impacting 2,000+ professionals.
Supported finance and HCM deliverables, trained and mentored resources on Captivate - SAP S/4HANA Implementation (3,000+ employees impacted)
Developed 15 ILTs, 12 Simulations, and 12 QRGs for Master Data Governance (MDG), enabling 100+ professionals.
Created Standards & Guidelines for simulation recording, ensuring consistency and scalability.
Conducted Change Impact Assessments, stakeholder engagement sessions, and managed tracking/status updates. - Microsoft Dynamics CRM Implementation
Led change impact analysis, readiness assessments, and stakeholder management for CRM deployment.
Directed a team of three analysts to drive change adoption.
Developed 5+ ILTs and facilitated workshops to build user capability - D365 HR Training Development
Designed and delivered training programs for Dynamics 365 HR.
Facilitated workshops and stakeholder engagement to ensure smooth adoption.
Languages
- English
- Hindi
Personal Information
- Total Experience: 10.4 years
- Date of Birth: 07/08/91
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Technology Change Consultant (Change Management)
Accenture
10.2023 - Current
Consultant (Human Capital Consulting, Organization Transformation)
Deloitte Consulting
11.2021 - 09.2023
Consultant (HR Functional Consulting)
Infosys Limited
05.2019 - 11.2021
Test Engineer
Infosys Limited
02.2014 - 05.2017
Software Developer
Wisethink Information Solutions
06.2013 - 02.2014
MBA - HR and Analytics
Narsee Monjee Institute of Management Studies
B. Tech - Computer Science
Maharishi Markandeshwar Engineering College
Class XII -
VVDAV Public School (CBSE)
Class X -
VVDAV Public School (CBSE)