Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Quote
Timeline
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Neha Kumari

Pune,MH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Associate

Amazon Inc.
Pune, Maharashtra
08.2020 - 02.2021
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped 35+ customers every day by approaching conversations with positive attitude.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Bachelor of Arts - History

Punjab University
Chandigarh
07.2008 - 04.2011

Skills

Customer service

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Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction.
  • Achieved award for Top performer of the month and Quarter.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Playing Chess

Making Art & Craft

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Associate

Amazon Inc.
08.2020 - 02.2021

Bachelor of Arts - History

Punjab University
07.2008 - 04.2011

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Neha Kumari