Playing Chess
Neha Kumari
Pune,MH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
Amazon Inc.
Pune, Maharashtra
08.2020 - 02.2021
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped 35+ customers every day by approaching conversations with positive attitude.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor of Arts - History
Punjab University
Chandigarh 07.2008 - 04.2011
Skills
Customer service
Creative problem solving
Good listening skills
Medical terminology knowledge
Inbound and outbound calling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction.
- Achieved award for Top performer of the month and Quarter.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Making Art & Craft
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Associate
Amazon Inc.
08.2020 - 02.2021
Bachelor of Arts - History
Punjab University
07.2008 - 04.2011