Neha Kumari
Cloud Engineer
Bangalore
Summary
Dedicated and results-driven DevOps Engineer experience in automating, optimizing, and streamlining software development and IT operations. Adept at implementing CI/CD pipelines, managing infrastructure as code, and leveraging containerization technologies to ensure efficient, scalable, and secure software delivery. Proficient in cloud platforms, scripting, and configuration management, with a strong commitment to collaboration and communication across cross-functional teams. Proven track record of enhancing system reliability, reducing downtime, and accelerating time-to-market. Seeking to leverage my skills to drive continuous improvement and innovation in a dynamic DevOps environment.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Cloud Engineer
VMware
Bangalore
06.2022 - Current
- Currently working in the global support VMC on AWS team for EMEA region which is collaborative team with global enterprise customers.
- Provides Technical Support for the break fix team handling Severity cases of customers related to VMware cloud on AWS.
- Ensures design, develop, and implement automation scripts and tools to automate software delivery, infrastructure provisioning, configuration management, and monitoring processes.
- Good experience on Building and maintaining CI/CD pipelines to ensure fast and reliable software releases.
- Hands on experience on tools like Terraform, AWS CloudFormation, or Ansible to manage infrastructure resources as code.
- Experience in handling Docker containers, Kafka services and orchestration platforms like Kubernetes to ensure scalable and highly available applications.
- Engineered and implemented system solutions for customers using technologies that meet their needs
- Collaborations with other cross functional group that is L2, L3 labs call management resource control to ensure timely resolution of the issue.
- Creating internal articles for the known issue and its recommendation
- Setting up lab clusters and sharing knowledge to peers.
- Engaging engineering team for new bugs or issue and its recommendations.
- Writing public facing articles for customers.
- Interacting with engineering OPS call and understanding the products known issues maintenance activities and any new upcoming features or patches on products
- Creates an internal Jira to implement changes on products.
IT Support Specialist
Amazon
Bangalore
01.2008 - 01.2019
- Worked with all the amazons internal employee over the chats and calls across the globe
- Offered new customers training to reduce frustration and improve customer satisfaction
- Created help desk tickets, troubleshot and resolved desktop issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Good knowledge of network management and administration of all user domains and accounts.
Education
Bachelor of Engineering Technology - Engineering And Technology
Global Academy Of Technology
08.2015 - 07.2019
Skills
Organization and Timeundefined
Certification
AWS solution architect certified
Additional Information
Language
- English
- German A1
Timeline
Cloud Engineer
VMware
06.2022 - Current
Bachelor of Engineering Technology - Engineering And Technology
Global Academy Of Technology
08.2015 - 07.2019
IT Support Specialist
Amazon
01.2008 - 01.2019
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