To understand the dynamics of today's competitive era and make myself relevant in the coming years by giving my worth to the organization through continuous learning and adapting myself to this continual change process.
Experience in American Express Live chat process
Experience in CAST
Green Screen (Session E, B and G)
Global Servicing Portal (GSP)
AESP/SSP (Citrix)
Proficient with MS Office tools
WDE
WFM
CHC
Mobile Messaging Tool (Ask Amex)
Splunk
Monocle
GDM
Vocalize (Qualtrics)
Ivu
Icare
Live engage
Speechminer
Nexidia
Icare
Gcap
CLIC
CSP
Griffin
WFM
NPM
Content square
Intuitive Servicing Portal Training (ISP)