Neha Kumari

· Daily checking the tickets assigned and resolve the tickets depends on the Priority levels

· Monitoring of Linux servers continuously and resolving the system related issues if any occurred as 24/7 production support.

· Monitor and manage system resources: daemons, processes, file systems, and CPU / Memory utilization.

· This involved sending out appropriate notifications, identifying the clients impacted and providing status updates to the Business Impacted.

· Good experience in moving user database & system database files from one Location to another Location.

· Maintain backup and recovery procedures to safeguard data. This includes regular backups and the ability to restore data in case of a failure.

· Working Experience in Backup and Recovery in Linux Maintenance planning.

· Doing deployment of the applications through Linux console Monitoring system logs and activity on all servers. Proactively monitor and manage application and system resources: daemons, processes, interfaces, file systems, and CPU / Memory utilization.

· Provide training and support to end-users and other staff members who interact with the database.

· Create and optimize SQL queries for reporting and analysis. This can involve building complex queries to extract specific data for business needs.

·AWS Cloud~ Service Delivery ~ Operations ~ Incident ~ Problem ~ Enterprise Support

·Project planning and implementation –AWS Cloud

· Good knowledge of Backup command such as tar compress , Gzip

· Good knowledge of Top,Ps,find,grep,sed,Cat,ls,cd,pwd,touch,less,kill,sudo

· Sound of knowledge tail ,head, journalctl command.

· Expertise in using Unix Utilities and associated command with Oracle Database.

· Good experience of Redirection, Filters, Environment variable.

· Scheduling Backup and Backup scripts using CRONTAB Scheduled Jobs.

· Basic Knowledge in Shell Scripting (bash, sh).

· Use a regular expression to search for multiple similar strings.

· Knowledge of SQL Join, view, Constraints, Operator, Functions /Procedure, Index.

· Hands on expertise in SQL statements (DDL, DML, DCL, TCL, DQL).

• Working with Docker, Kubernetes.
• Working with AWS, Aws Secrets Manager, EC2, Aws Auto Scaling, IAM, EKS, S3, Aws app services, VPC, Aws load balancers, High availability.
• Have worked with Database storages like MySql.
• Have good experience with Linux OS.
• Monitoring various applications, Investigating and resolving alarms / issues /customer reported problems within SLA received as per the process
• Good working knowledge of Network protocols, TCP/IP, Linux networking stack (IPv4/v6/ IPSec)
• Competent in Fibre planning, Capacity analysis and performing complex planned outages and network upgrades for British Telecom.

• AWS Cloud~ Service Delivery ~ Operations ~ Incident ~ Problem ~ Enterprise Support ~
• Project planning and implementation –AWS Cloud
• Handling service escalations and critical problem resolution
• Root cause analysis(RCA) and problem analysis
• Hands on experience in EC2, Cloud Services, fault tolerance, and auto-scaling
• Availability zone
• Hands on in Aws Cloud Services IaaS, S3
• Implemented best practices and helped to develop backup and recovery techniques for applications and database on virtualization platform
• Have basic knowledge of Bash and Powershell
• Worked on terraform, IAM, Auto scaling, Load Balancers, VPC
• Optimize costs of several cloud-based services
• Managing multiple social account for support queries of users.

• Resolution of all incident tickets including critical & major incidents within pre-defined SLA
• Experienced in working on incident & change tickets using web-ticketing tools.

• Coordinating with multiple resolver groups for resolution of high severity incidents via technical conference bridge lines
• Handled the network issues occuring at the on-site offices and Airports
• Monitoring the onsite network devices from time to time
• Incident /Change/Problem management, Resolution of the incidents of users facing issues with Amazon Kindle through service requests tool.