Spending Quality Time With Kids
Neha Kumari
Fraud Analyst (Process Associate)
Dhanbad
Summary
Dynamic Fraud Analyst with proven expertise at Genpact in utilizing advanced data analytics to enhance fraud detection accuracy. Skilled in transaction monitoring and risk level determination, I excel in team collaboration and problem-solving, driving effective strategies that significantly reduce fraudulent activities. Committed to maintaining high standards in financial crime prevention.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Fraud Analyst
Genpact
Gurgaon
06.2024 - Current
- Evaluated customer data to identify fraud pattern and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Responsible for training new joiners in team and taking refresher training as and when required.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools ( Lexis Nexis TheratMetrix,Salesforce,Splunk cloud, Emanger, EFS,NAF,DB Access Etc.)
Education
B.com (h) - Finance And Accounting
Amity University Jharkhand
Ranchi 08.2020 - 07.2025
High School Diploma -
Lions Public School
Dhanbad, India 08.2018 - 01.2020
Skills
TECHNICAL SKILLS
- ACH Bank Account Validation
- Accounts payable Process & Payment processing
- Zendesk Ticketing system
- Fraud verification & prevention
- Transaction Monitoring
- Financial Reporting
- Dispute resolution
- Microsoft word, Excel,outlook
- Microsoft Access
- Financial crime
SOFT SKILLS
- Team Collaboration
- Problem Solving
- Attention to detail
- Time Managements
Accomplishments
- Recognized by team leads for maintaining 100% accuracy in fraud-related data entry and case handling, reducing errors and revoke.
- Proactively identified suspicious transactions, contributing to the prevention of potential fraud losses for the client.
- Achieved 100% compliance in process documentation and verification steps during internal audits.
- Trained and supported new Process Associates, helping them quickly adapt to tools such as Salesforce, Splunk, and ThreatMetrix Etc.
- Appreciated for handling urgent and high-risk cases efficiently while maintaining quality standards.
- Consistently met or exceeded KPIs, including turnaround time (TAT), accuracy rate, and SLA compliance.
- Maintained smooth coordination with internal teams, ensuring timely resolution of account validation and fraud investigation tasks.
Certification
Tally with GST
Interests
Love Sketching
Timeline
Fraud Analyst
Genpact
06.2024 - Current
B.com (h) - Finance And Accounting
Amity University Jharkhand
08.2020 - 07.2025
High School Diploma -
Lions Public School
08.2018 - 01.2020
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