Neha Kumari

• Maintained a database of contacts from prospective clients for future follow-ups.
• Identified areas of improvement within existing processes to optimize performance outcomes.
• Developed and implemented strategies to increase customer base and revenue growth.
• Researched customer feedback regarding products and services offered by the organization.
• Analyzed competitor activities in order to understand industry trends and dynamics.
• Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
• Collaborated with internal teams to develop tailored solutions for clients' needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Learn about the product and services of the company.
• Meet the weekly ,monthly, and quarterly sales targets.
• Maintaining strong relationships with existing clients.
• Negotiate with clients and give them the best deals.
• Preparing and delivering pitches and presentations to potential new clients .
• Communicating with clients to understand their needs and offer solutions to their problems.
• Ensuring excellent customer service through regular client follow up .
• Developing rapport with key decision makers.
• Managing virtual and in-person sales meetings Taking care of Financial and KYC process post sales.

ACHIEVEMENTS

• Best Retention Certificate.
• Top Performer.
• Highest Demo Sessions.
• Highest Revenue Contributor.

• Calming Customer
• Understanding the Concern
• Sympathizing them
• Raising a Ticket and Providing TAT line
• Ensuring them that this wont be repeated agin and apologizing on behalf of the Organization.