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Associate Principal Engineer

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Experienced customer service expert of 5 years with a track record of resolving accounts and service issues for clients. Known for maintaining a high level of integrity and a strong work ethic, eager to utilize management skills to contribute to the long-term growth of the company. Thrives in fast-paced and competitive environments, always ready to tackle any problem that comes my way. Ability to troubleshoot technical issues and educate on logistics and policies ensures customer satisfaction without unnecessary escalation of support calls. Willing to take on any task to support the team and help the business succeed. Strong listening and multitasking abilities. Dedicated professional excelling in customer service, time management, and trend tracking. Cultivated positive relationships and consistently exceeded goals throughout career.

Personable and dedicated CSR/TSR with extensive experience in almost 6 years in the BPO industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, enthusiastic, and results-orientated with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Results-driven and customer-focused professional with over 3 years of combined experience in sales and customer service across fast-paced, client-centric environments. I specialize in building strong client relationships, driving revenue growth, and delivering top-tier support through effective communication, active listening, and problem-solving.
In sales roles, I've consistently exceeded targets by identifying opportunities, closing high-value deals, and managing pipelines using tools like Salesforce and Zendesk. My experience includes spearheading new market launches and contributing to successful product rollouts and CRM transitions.
On the customer service side, I’ve maintained 95%+ customer satisfaction ratings while resolving high volumes of inquiries through phone, email, and chat. I've also contributed to service quality initiatives, helped update knowledge bases, and mentored new team members.
Adaptable and tech-savvy, I thrive in dynamic, goal-oriented environments and bring a proactive approach to both sales growth and customer satisfaction.

Dedicated and results-driven PMO Lead with a strong background in operations management and digital transformation within the manufacturing sector. Expertise in formulating and executing strategic initiatives that enhance productivity and reduce costs, with a focus on Total Quality Management (TQM) and Industry 4.0 implementation. Proven ability to manage complex projects, optimize maintenance processes, and engage stakeholders across all levels of the organization. Strong analytical skills, leveraging data-driven insights to drive continuous improvement and operational excellence. Committed to fostering collaboration and innovation to achieve sustainable results

    Dynamic finance graduate with a proven ability to leverage strong analytical and abstract reasoning skills to drive business success. Expertise in managing complex data, supported by a solid foundation in business operations, strategic planning, and market analysis. Recognized for consistently achieving positive academic results while showcasing superior numerical and analytical capabilities. Eager to apply these skills in a challenging role that fosters growth and innovation.  

Driven and ambitious professional eager to join a leading corporation and collaborate with dedicated teams to unlock full potential. Passionate about contributing as a key player in dynamic and creative environments, consistently delivering exceptional services through honed skills and innovative solutions. Committed to fostering growth and success by leveraging expertise in HR Operations while continuously seeking opportunities for professional development.

Dynamic educator with a proven track record at Kavyapta Global School, adept at leveraging AI tools to enhance learning experiences. Skilled in MS Office, I excel in crafting engaging lesson plans and fostering student success. A collaborative team player, I effectively assess individual needs to drive academic achievement.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

I am looking forward to contribute to the organization's success by virtue of my exceptional Customer service, managerial, and people skills. To me, an important part of job satisfaction lies in stimulating and challenging work and being able to introduce new ideas.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer service professional with over two years of experience as a Senior Customer Support Executive, skilled in managing multichannel customer interactions (chat, SMS, email, and phone) and resolving inquiries promptly to ensure high customer satisfaction. Proficient in overseeing dispatch operations, optimizing delivery routes, and reducing costs to enhance operational efficiency. Strong expertise in blending customer support and logistics to drive organizational success and maintain budgetary goals.

Neha Kumari

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Customer support Executive

Customer Retention Manager

Customer Support Specialist

Education

MBA - Management

Bachelor of Commerce - Accounting

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Customer support Executive

Customer Retention Manager

Customer Support Specialist

MBA - Management

Bachelor of Commerce - Accounting

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