Neha Kumari
Gurgaon
Summary
Results-driven Customer Service Specialist with 8 years of experience in e-commerce, specializing in customer issue resolution and satisfaction. Skilled in managing complex inquiries, delivering timely solutions, and fostering strong customer relationships through effective communication. Thrives in fast-paced environments, prioritizing tasks to enhance the customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Assistant
Udayasa Foundation
Gurgaon
08.2025 - Current
- Assisted in recruitment, onboarding, and employee documentation to streamline hiring process
- Managed attendance and leave records, ensuring accurate HR coordination
- Supported employee engagement and communication activities to foster positive workplace culture
- Maintaining HR records and handling administrative tasks
- Coordinating with teams for smooth HR operations and compliance
Resolution Specialist
Pogo Cycles
Panchkula
10.2023 - 04.2024
- Handled high volume of customer calls with professionalism and courtesy, contributing to positive customer experiences.
- Streamlined order processing and price matching while optimizing product listings on Shopify to enhance customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes.
- Utilized CRM software to track and manage customer interactions efficiently.
Resolution Specialist
Amazon
Hyderabad
04.2016 - 09.2022
- Proactively supported merchants in enhancing account health by implementing preventive measures for recurring issues, leveraging cross-department collaboration.
- Collaborated with merchants and internal teams to manage ticket creation and customer interactions across multiple communication platforms, enhancing overall service delivery.
- Provided timely updates and support to customers through various engagement channels, improving customer satisfaction.
Customer Service Specialist (HR Services)
AON Hewitt
Gurgaon
08.2014 - 09.2015
- Educated employees on HR policies for American Express, facilitating navigation of HR portal and leave policies to enhance employee understanding.
- Managed customer inquiries through phone, email, and chat platforms.
- Facilitated resolution of customer concerns using CRM software.
- Collaborated with cross-functional teams to enhance service delivery.
Customer Service Officer
Convergys
Gurgaon
06.2012 - 08.2013
Education
PGDM - Marketing and HR
New Delhi Institute of Management
New Delhi01-2010
BHM - Hotel Management
NIPS School of Hotel Management
01-2008
Skills
- Customer Issue Resolution
- Effective Communication
- Attention to Detail
- Multitasking
- Shopify
- Customer Service Software
- HR Compliance
- Microsoft Office
- Employee Onboarding
- Data Entry
- Document Management
Certification
- Spanish Language Certification
- Diploma in Painting
- HR Certification - Taj Hotel
- Digital Marketing - Simplilearn
Accomplishments
Customer Service Obsession Award
Timeline
HR Assistant
Udayasa Foundation
08.2025 - Current
Resolution Specialist
Pogo Cycles
10.2023 - 04.2024
Resolution Specialist
Amazon
04.2016 - 09.2022
Customer Service Specialist (HR Services)
AON Hewitt
08.2014 - 09.2015
Customer Service Officer
Convergys
06.2012 - 08.2013
PGDM - Marketing and HR
New Delhi Institute of Management
BHM - Hotel Management
NIPS School of Hotel Management