Neha Lokare
Mumbai
Summary
Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. .Expertise in operations, destination management, establishing and maintaining key client accounts, increasing revenues, coordinating special promotions, utilizing referrals, and related marketing activities. Strong organizational skills while ensuring quality customer service exceeds client’s expectations
Overview
11
11
years of professional experience
Work History
Assistant Manager – Operations
Andeverywhere Global DMC
Mumbai
04.2021 - 09.2022
- Managed operations for Maldives catering to B2B agents across India and internationally.
- Collaborated with hotels to manage reservations and bookings.
- Provided personal support to agents for hassle-free booking processes.
- Identified issues ahead of time offering immediate support post-sales.
- Documented sales reports meticulously.
- Collaborated to manage promotion-related activities.
- Streamlined coordination efforts for account-related payout bookings.
Senior Executive – Leisure
Pricol Travel Limited
Mumbai
12.2019 - 01.2021
- Enhancing leisure activities for corporate clientele.
- Liaised with suppliers and hotels for reservations and bookings.
- Assisted clients in booking their requirements hassle-free.
- Managed tickets, visas, hotel packages, sightseeing and insurance handovers.
- Facilitated booking procedures through team collaboration.
- Proactively addressed errors in travel schedules, ensuring immediate support following sales.
- Managed comprehensive documentation of routine reports.
- Cultivated strong client connections.
Assistant Manager – Operations
My Value Travel.Com
Mumbai
07.2019 - 11.2019
- Managed outbound operations for Maldives and Mauritius across online/offline channels.
- Facilitated booking processes through direct hotel coordination.
- Ensure timely processing of reservations through effective internal team collaboration.
- Verified reservation confirmations from hotels are accurate and complete.
- Compiled daily reports.
Senior Executive
Arzoo.com (India) Pvt. Ltd.
Mumbai
01.2013 - 06.2019
- Oversaw outbound operations for B2B agents nationwide.
- Prepared daily and monthly reports.
- Ensured coordination among different teams like outbound, sales, airline, visa and accounts to support operational efficiency.
- Negotiated with local suppliers and hoteliers for optimal deals.
- Designed products and packages for website promotions.
- Processed bookings and ensured accurate tour itinerary details.
- Completed final handover of bookings for tickets, visas, and hotel packages.
- Anticipated errors in tour plans and provided after-sales support during emergencies.
- Experienced with CRM system functionalities.
- Attended multiple trade fairs, including TTF and OTM.
- Led a large group tour in Sri Lanka.
Senior Holiday Consultant
World of Travels
Mumbai
07.2012 - 12.2012
- Marketed holiday packages to potential customers.
- Managed inquiries received from diverse sources including travel agents, walk-ins, & corporate clientele.
- Facilitated reservation and booking processes with suppliers.
- Completed final booking handover to travel agents to fulfill passenger requirements such as tickets, visas, hotel bookings, and sightseeing.
- Engaged in professional networking at various Trade Fairs like TTF and OTM.
- Communicated with passengers via phone to assist in planning holiday packages.
- Generated comprehensive monthly summaries.
- Led group of 125 people to Thailand.
Executive Operations
Ezeego1 Tours and Travels Ltd
Mumbai
02.2012 - 06.2012
- Advertised holiday deals targeting business-to-business market.
- Managed requests received from multiple travel agencies in the North India Zone.
- Handled reservation processes by communicating with suppliers.
- Handled final handover of bookings to travel agents.
- Assisted agents in designing holiday packages.
Executive Operations
Akquasun Holidays India Pvt Ltd
04.2011 - 01.2012
- Promoting Holiday packages for Mauritius, Potential customers and to other Tour operators
- Dealing with all India inquiries received from Travel agents and other big tour operators as SOTC, COX & Kings, Yatra, Ezeego1 and Thomas Cook etc
- Dealing directly with hotel for Reservations and booking
- Handling Group bookings and Group inquiries sending the quotation and confirming the booking
- Giving the Final handover of booking to Post Sales Team to follow up of passenger requirement such as Ticket, Visas, Hotel/Package booking, Sightseeing etc
- Participating and attending Trade Fairs (TTF OTM)
- Interacting with passengers on phone as well as personally, helping them design holiday packages
- Designing Website for Packages
- Escorted a Group to 135 people to Mauritius
Education
Bachelor Of Management Studies -
Mumbai University
Mumbai01.2011
HSC -
Maharashtra01.2008
SSC -
Maharashtra01.2006
Higher National Certificate - Aviation, Hospitality and Travel and Tourism together with Fidelio and Galileo
Skills
- Detail-Oriented Approach
- Effective Communication
- Analytical Problem Solving
- Client Relations
- Consistently Trustworthy
- Eagerness to Learn
- Optimistic Mindset
- Effective Team Collaboration
Additional Information
Escorted large Tourist delegations to outbound destinations Such as Mauritius, Thailand, & Srilanka., Professional communication skills include fluency in English, Marathi, Hindi & Konkani.
Timeline
Assistant Manager – Operations
Andeverywhere Global DMC
04.2021 - 09.2022
Senior Executive – Leisure
Pricol Travel Limited
12.2019 - 01.2021
Assistant Manager – Operations
My Value Travel.Com
07.2019 - 11.2019
Senior Executive
Arzoo.com (India) Pvt. Ltd.
01.2013 - 06.2019
Senior Holiday Consultant
World of Travels
07.2012 - 12.2012
Executive Operations
Ezeego1 Tours and Travels Ltd
02.2012 - 06.2012
Executive Operations
Akquasun Holidays India Pvt Ltd
04.2011 - 01.2012
Bachelor Of Management Studies -
Mumbai University
HSC -
SSC -
Higher National Certificate - Aviation, Hospitality and Travel and Tourism together with Fidelio and Galileo
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