Neha Malik

• At LIXIL India, I serve as Leader, Commercial Sales, spearheading efforts to achieve ambitious sales targets within the Commercial & Healthcare Vertical. My leadership involves guiding regional teams, developing robust go-to-market strategies based on deep market insights, and fostering team motivation and development for market expansion. I ensure seamless execution by collaborating with key support functions like marketing, supply chain, and product development to standardize processes. A core part of my role is aligning with commercial developers and global design partners to tailor product specifications for client design, sustainability, and functionality needs, always informed by a data-driven understanding of the market.

Key Projects:

• Project Manager for Marquee Lixil Experience Centers in India – As Project Manager, I spearheaded the launch of LIXIL's flagship Experience Centers across India. I led cross-functional teams, collaborating closely with the Global Design team and internal stakeholders, to successfully open centers in key cities like Bengaluru, Mumbai, and Delhi. These centers are crucial for our curated client experiences and play a pivotal role in driving business conversion.
• Go to Market Strategy for New Product Launch to the APAC team – I spearheaded the India business case for a new product launch, presenting a comprehensive overview to the APAC Regional Head. This included vital insights into the Indian consumer mindset, competitive landscape, and our market standing, culminating in a tailored new product proposition designed for the evolving demands of the Indian market.
• Mass Housing in India Feasibility Study–I researched and developed a business case for LIXIL's potential expansion into India's Mass Housing segment, delivering a feasibility study presentation to the APAC Head. My analysis included a deep dive into market size and dynamics, a proposed LIXIL product mix with a robust pricing strategy, and a clear launch timeline with a projected 3-year revenue outlook.

AWARDS:

• Recognized for Contribution to the successful launch of Lixil Experience Centres Delhi & Renovation of Gurgaon Headquarters in 2023.
• Recognized for contribution to launching the Lixil Studio & Leveraging it with the Architect & Design Community in 2020.

I served as an Internal Consultant at PwC India, tasked with establishing and optimizing a Pan-India events function. Working closely with senior leadership, I defined strategies that significantly improved operational efficiency and impact for client and stakeholder events. My contributions also standardized and enhanced hotel and guest house operations, all underpinned by a data-driven approach to spend analysis and cost savings.

Key Achievements:

• Built and scaled the Pan-India Events Function, aligning it with organizational objectives and leading the policy framework development with the legal team.
• Implemented a new Event Automation Tool, streamlining processes.
• Developed tailor-made programs (e.g., Advisory University, Tax Symposiums) that boosted functional efficiency and goal attainment.

Awards:

• Above & Beyond Award (PwC)
• Care Leader Award (PwC)
• PwC Experience Award"

As Deputy Manager for MICE at Taj, I was responsible for driving business and maximizing revenues for all Taj Hotels globally. My focus included corporate customers, key travel agents, and associations specializing in international conferences. I also managed a significant portfolio of key corporate accounts, Public Sector Units (PSUs), and World bodies. A core achievement was revitalizing client relationships and consistently increasing customer satisfaction scores year-on-year, achieving the highest records within the team.

• Post completion of Management Training course, went on to take the responsibility of Indian Head Chef at Taj Palace banquet kitchen. Received appreciations from Prime Minister’s office, Speaker’s office and key launches.
• Organized the daily operations and focused on bringing down the food cost and introducing new age menus with Global palate.
• With the successful execution at the Banquet Kitchen, then went on to work in Indian Specialty restaurant Masala Art.
• AWARDS:
• Best Salesperson of the Year, Runner’s up, 2011, Taj Group of hotels.
• Role Model for Young Professionals 2007, Taj Palace for appreciations received from Honourable Prime Minister’s office.

• Won the Inter-College Chef Competition - Lead the college team.
• Recipient of Chef of the Year 2005
• Housekeeping Scholarship, 2005 from Institute of Hotel Management, Pusa.