Neha Mall

• Confirmed appointments, communicated with clients, and updated client records.
• Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.

• Managed front-desk operations and client visits professionally. Handled inbound and outbound calls, scheduling appointments and follow-ups. Assisted clients with basic inquiries related to immigration services. Maintained records, files, and daily office coordination.

• Handled reception duties along with client calling and follow-ups. Provided accurate information to clients regarding services and documentation. Maintained CRM data and daily reporting. Supported administrative tasks and coordinated with internal teams.

Led and managed the telecalling department. Assigned tasks, monitored performance, and ensured daily targets. Trained new team members, and maintained call quality standards.

• Generated new leads through targeted cold calling efforts, expanding the company''s client base.