Neha Maurya

Client QVC- Working for an American multi-national E-commerce and Teleshopping Brand as Technical Product Owner.

Handling 2 programs- customer purchase & Services (cart, checkout, My account) and Merchandising domain (Product Curation) for 5 geos (US, UK, Germany, Japan, Italy)

Team size Handled- 3 Scrum team with 39 members

Roles & responsibilities

1. Performing market research and proposing new features to the client

2. Post approval, preparing the product roadmap with delivery timelines

3. Creating Jira stories and required confluence documents

4. Stakeholder /Vendor management. Keeping the customer informed

5. Change management & Conflict management

6. Product demos to management

7. GTM strategy, defining KPI's, Analytics

8. technical solution development

9. Coaching agile practices

Handled 2 projects in Successive Technologies as Project manager.

1. Client Dentsu- Worked as Project manager, Scrum master & Product Analyst for client Dentsu which is one of the biggest media agencies in APAC having top notch clients like Microsoft, Burger King, C&A etc. We built Media Ecosystem platform to provide entire Digital/Print media promotions dashboard and CRM i.e. Onboarding clients, Planning, Buying, Activation, Operations, Productivity, Data Refinery etc.

Roles/Responsibilities :

• Managing Scrum of Scrums
• Defining complete product development flow,
• Maintaining Healthy Product Backlog
• Confluence docs,
• Gap & RAID analysis,
• User/Clients Interviews,
• Actively participating in UI/UX design,
• Driving all Scrum ceremonies( Sprint Retrospective, Daily Scrum meets, Sprint Planning, Backlog grooming, Velocity Planning) Sharing sprint reports & demo with Stakeholders, Release Management, Doing PAT & UAT.
• Team size handled: 13 members

2. Client XCalibrate- Worked as Project manager and taking care of staffing, cost management, Invoicing etc. Team Size-2

Proud first Product Owner of Manyavar Creations Private Limited (MCPL) and reporting to Mr. Prateek Kumar - General Manager MCPL.

Roles and responsibilities

• Handled End-to-End Development of E-commerce Web, Mobile, Android and IOS Applications manyavar.com, mohey.com, mebaz.com, vedantfashions.com
• Improved of technology stack plus overall streamlining processes of above-mentioned sites by Introducing Agile Scrum framework development, Microservices architecture, NoSQL DB & Asp.net development stack etc. to scale the website to handle huge traffic while business season.
• Site was earlier on Ruby on Rails and later we have moved the infra to ASP.net as Backend, Front End as Angular, Microservices architecture and hosting on Azure.
• Added new features, possibilities on the site and getting API integrations with other vendors.
• Implemented OMNI CHANNEL and ENDLESS AISLE. GTM strategy for business growth, analysis & marketing decisions.
• Handled Inventory sync over Marketplaces as well.
• Team size handled: 12 developers, Design agency- 2 Designers, Server Infra Team of 3 members, Product cataloging member - 2, Inhouse team of cross verticals 20-30 people

Worked as Assistant Manager(product) for Shiksha.com and studyabroad.shiksha.com. Handled application issues reported from business clients/website users worldwide.

My Role:

• Responsible for Product Development & Management, market research, analysis, Product Acceptance Testing, API Integration, and testing using POSTMAN, REST API client.
• Experience in Both B2B and B2C Software product design and development. Generating business growth, product & competitor comparison analysis.
• Handled Application Support Business Unit – Shiksha and studyabroad shiksha.
• Solving application issues reported by sales team and explaining the issue fix to business team.
• Raising bug report and fixing it with technical team.
• Job Challenge: Heading & Handling one business function “Shiksha Application Support” alone along with product management.
• Individual contributor to the company.
• Technical Skills: Data analytics, Manual Testing, Bug identification, Replication and reporting, Requirement analysis,
• Good in logical programming and designing process flow, MYSQL.
• Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products.
• Achievement: Outstanding performer throughout past 4 appraisal years i.e. got highest rating.

Worked as second level of technical support in Network Faults department for British telecom customer’s and solving their critical broadband issues and vision services.

Role & responsibilities:

• Providing technical support over the phone to British Telecom, Customers in solving their critical broadband DSL network service, Yahoo & MacAfee issues.
• Dealing on supervisor escalation level Response to customer’s queries, understand their issues, probing properly to avoid any mistake as it can lead to wrong results
• Provide the correct resolution using client tool’s Siebel One view and Resolve application.
• Reporting Network issues to dedicated exchange in UK.
• Coaching grad bay level advisors and providing floor support.
• Achievement: O.S. (outstanding) Performer throughout 5 months without failure.