Neha Maurya
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
7
7
years of professional experience
Work History
Teacher
Self-Employed
05.2016 - 02.2019
- Worked cooperatively with other teachers, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Met with students, parents to address and resolve students' behavioral and academic issues.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Customer Service Associate
Eureka Outsourcing Solutions
05.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Customer Service Executive
Qconneqt
09.2022 - 05.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Education
SSC - NA
Shivai Vidyalaya English Medium School
Thane08.2015
High School Graduate - Business
Shivai Jr. College
Thane06.2017
Bachelor of Commerce - Business Administration And Management
Sheth N.K.T.T College of Commerce
Thane05.2022
Skills
- Team Collaboration
- Active Listening
- Issue Resolution
- Public Speaking
- Customer Needs Assessments
- Critical Thinking
- Customer Assistance
- Active Learning
- Customer Satisfaction
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Service Executive
Qconneqt
09.2022 - 05.2023
Customer Service Associate
Eureka Outsourcing Solutions
05.2022 - 09.2022
Teacher
Self-Employed
05.2016 - 02.2019
SSC - NA
Shivai Vidyalaya English Medium School
High School Graduate - Business
Shivai Jr. College
Bachelor of Commerce - Business Administration And Management
Sheth N.K.T.T College of Commerce
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